topic Re: Not able to connect phone to Internet in Get Support

Not able to connect phone to Internet

Philwest — Wed, 05 Jan 2022 07:44:05 GMT

In settings I have selected Cellular Data ON

I have set limit to 4.4 with warning at 3.9

Still phone will not connect to Internet with Wi-Fi off.

Thank you

Re: Not able to connect phone to Internet

AYNxNAG — Thu, 06 Dec 2018 16:27:14 GMT

Hi, Philwest!

This maybe because you haven't configured your APN. You should only have to do it once. The process varies based on your phone and your carrier. The link below will take you to a comprehensive post on this website.

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-set-up-data-APN-on-my-smartphone/td-p/3

Good Luck,

AYNxNAG

Re: Not able to connect phone to Internet

ShawnC13 — Thu, 06 Dec 2018 16:31:00 GMT

@Philwest wrote:
In settings I have selected Cellular Data ON
I have set limit to 4.4 with warning at 3.9
Still phone will not connect to Internet with Wi-Fi off.

Thank you

Have you verified your APN settings? Here is a great site to setup your APN and instructions on how to do it. Find the APN Settings for Public Mobile here!

Re: Not able to connect phone to Internet

srlawren — Thu, 06 Dec 2018 18:59:20 GMT

@Philwest are you an existing customer and data was working previously but has now mysteriously stopped? Or are you a new customer and have yet to get data working at all? there will be follow-up questions, but we need to know this info first.