topic Re: Payment issue in Get Support

Payment issue

varshalshah — Wed, 05 Jan 2022 07:43:42 GMT

My regular plan was 30$. I had recharged my account with 40$. my balance is deducted from 40$. then i have changed plan to 10$ instantly. but they charged me twice. what to do to get cash back

Re: Payment issue

Carld123 — Wed, 05 Dec 2018 23:36:01 GMT

@varshalshah

What you posted doesnt really make sense. Try again..and explain properly

Re: Payment issue

popping — Wed, 05 Dec 2018 23:40:29 GMT

@varshalshah wrote:
My regular plan was 30$. I had recharged my account with 40$. my balance is deducted from 40$. then i have changed plan to 10$ instantly. but they charged me twice. what to do to get cash back

PM plan is prepaid plan. There is no refund on prepaid plan in Canada. The unused portion of your $30 plan will not be refunded because you did not schedule your $10 plan change until next renewal date.

You may send a private message to moderator to get bill credit. But there is no guarantee that you will get your bill credit. Good luck.

Re: Payment issue

austinhuang — Thu, 06 Dec 2018 00:57:15 GMT

@varshalshah wrote:
My regular plan was 30$. I had recharged my account with 40$. my balance is deducted from 40$. then i have changed plan to 10$ instantly. but they charged me twice. what to do to get cash back

Screenshot your history (Log into Self-Serve => Payment => Transaction History).

Re: Payment issue

will13am — Thu, 06 Dec 2018 03:26:40 GMT

$30 x 2 doesn't go into $40. It is quite impossible to be charged twice.