topic Re: I am not receiving my autopsy discount in Get Support

Not receiving auto pay discount

Shazad — Tue, 04 Jan 2022 10:34:27 GMT

Re: Not receiving auto pay discount

Anonymous — Wed, 07 Jul 2021 20:35:18 GMT

Only one way to solve your issue , explanation to customer service by Moderator Team

and the are nice service Team the will help you 100%.

you Have To Submit a Ticket To Customer Service by Moderator Team,

Here’s how to contact customer service by Moderator Team,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click HERE to get started.
or you can send a private message to Moderator Team by Click HERE.
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,
explanation to them nice Team and nice service.

Good Luck

Re: Not receiving auto pay discount

hTideGnow — Sun, 25 Jul 2021 03:22:11 GMT

@Shazad you have just setup Autopay?

If you go to My Account-> Overview tab, you should see Autopay Reward ($2) showing at at the My Reward section. And also at the AutoPay section at the bottom

Then at My Account->Payment, Manage Autopay, you can confirm the credit card used there

If you see them, you are good to go, they will deduct $2 off the bill for you.

If you already set it up and not seeing it. You might want o disable the current Autopay and re-enable it after and wait a bit to see if you see the reward discounts showing up on the Overview Tab.

If you set up Autopay before, but last payment the missed the $2 discount, you will then have to open a ticket with mod using the Chatbot

I am not receiving my autopsy discount

Shazad — Thu, 08 Jul 2021 18:53:03 GMT

Not receiving auto pay discount. Who can help?

Re: I am not receiving my autopsy discount

Anonymous — Thu, 08 Jul 2021 18:57:35 GMT

i suggest you can try it for Remove Your Payment Card and re enter

To update or remove your credit or Visa debit card details, sign in to Self-Serve. Once signed in, click on the ‘Payment’ tab, then scroll to the bottom of the page and select ‘Manage my card’. Here, you will have the option to either select ‘Replace this card’, where you can enter the details for your new card, or ‘Remove this card’. You will need to review and confirm this change to your account and then you’re all set..Remember, we accept credit cards (Visa, MasterCard, American Express) and Visa Debit cards that have been issued by Canadian or American financial institutions and are associated with addresses in Canada or the U.S. If you are using a payment card, leave the apartment/suite number in the payment information section blank.

Only one way to solve your issue , explanation to customer service by Moderator Team

and the are nice service Team the will help you 100%.

you Have To Submit a Ticket To Customer Service by Moderator Team,

Here’s how to contact customer service by Moderator Team,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click HERE to get started.
or you can send a private message to Moderator Team by Click HERE.
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,
explanation to them nice Team and nice service.

Good Luck

Re: I am not receiving my autopsy discount

dabr — Thu, 08 Jul 2021 19:09:46 GMT

@Shazad wrote:
Not receiving auto pay discount. Who can help?

@Shazad Have you registered a valid payment card, ie, MC/Visa/Amex or Debit Visa/MC and enabled autopay?

Edit: @computergeek541 OP already has another thread on this question from yesterday, can you merge them...thanks.

Re: I am not receiving my autopsy discount

hTideGnow — Thu, 08 Jul 2021 19:09:22 GMT

@Shazad did you try checking My Account?

Check my reply from yesterday:

https://productioncommunity.publicmobile.ca/t5/Rewards/Not-receiving-auto-pay-discount/m-p/701987/highlight/true#M20708

Re: I am not receiving my autopsy discount

hTideGnow — Thu, 08 Jul 2021 19:11:38 GMT

@Shazad one more confirmation that Autopay is setup or not

At My Account , Overview Tab, towards the bottom, you should see:

Re: Not receiving auto pay discount

mira1234 — Thu, 08 Jul 2021 21:21:07 GMT

Try changing the payment method or re-typing in the current payment method

Re: I am not receiving my autopsy discount

t_p — Wed, 14 Jul 2021 14:25:03 GMT

If it's your own autopsy, a discount would do you no good anyway, would it?

💀🤣

Re: I am not receiving my autopsy discount

Anonymous — Wed, 14 Jul 2021 14:58:45 GMT

@t_p : lol It's been a long-standing auto-correct for that word.