topic Re: credit in Get Support

credit

vincentmacphee8 — Wed, 05 Jan 2022 07:42:34 GMT

i never got the activation credit and was told i could tranfer a credit to my new account it never happend

Re: credit

RobertQc — Tue, 04 Dec 2018 20:45:53 GMT

@vincentmacphee8 wrote:
i never got the activation credit and was told i could tranfer a credit to my new account it never happend

@vincentmacphee8When did you activate, and where did you activate? In store or online at home?

There have been many credits so please be specific to which one you are speaking of.

What is your current "available funds" in self serve?

Transfering credits from one account to another or you just mean, your current account did not get a credit?

Re: credit

vincentmacphee8 — Tue, 04 Dec 2018 20:45:23 GMT

on line

Re: credit

Carld123 — Tue, 04 Dec 2018 20:45:29 GMT

Which credit? When did you activate?did you activate online or in store?

Re: credit

vincentmacphee8 — Tue, 04 Dec 2018 20:46:35 GMT

i was with a differnent company i transfered my account i just paid 55 on my last account then tranfered it from virgin but i didnt get the credit

Re: credit

vincentmacphee8 — Tue, 04 Dec 2018 20:47:04 GMT

my balance is 0

Re: credit

vincentmacphee8 — Tue, 04 Dec 2018 20:48:48 GMT

credit from the account i tranfered i paid 55 dollars to my old account then i tranfered to PM they said they would match my credit on my account

Re: credit

popping — Tue, 04 Dec 2018 20:49:15 GMT

@vincentmacphee8 wrote:
i was with a differnent company i transfered my account i just paid 55 on my last account then tranfered it from virgin but i didnt get the credit

PM will add credit to your account within 72 hours after activation.

When did you activated your PM plan?

Re: credit

vincentmacphee8 — Tue, 04 Dec 2018 20:51:15 GMT

sunday

Re: credit

vincentmacphee8 — Tue, 04 Dec 2018 20:52:51 GMT

noting can be added now

Re: credit

Carld123 — Tue, 04 Dec 2018 20:54:09 GMT

@vincentmacphee8

55 is what you paid to activate at public mobile?

Re: credit

vincentmacphee8 — Tue, 04 Dec 2018 20:56:14 GMT

they said it would be credited to me

Re: credit

Carld123 — Tue, 04 Dec 2018 20:57:57 GMT

@vincentmacphee8

If you had a referral the credit is 25$..

Re: credit

shartomjam — Tue, 04 Dec 2018 22:53:33 GMT

@vincentmacphee8 wrote:
they said it would be credited to me

Who is "they"? Virgin Mobile has nothing to do with Public Mobile. I don't think there would be any transfer of funds between these two carriers. If you ported your number from Virgin, you would have to pay for your plan at Public first and then, if there were funds left on your Virgin account, they should refund that to you.

Re: credit

mcs11 — Tue, 04 Dec 2018 23:01:49 GMT

@shartomjam wrote:
@vincentmacphee8 wrote:
they said it would be credited to me
Who is "they"? Virgin Mobile has nothing to do with Public Mobile. I don't think there would be any transfer of funds between these two carriers. If you ported your number from Virgin, you would have to pay for your plan at Public first and then, if there were funds left on your Virgin account, they should refund that to you.

Agree with @shartomjam. I ported over from Virgin where I was on a post-paid plan, and they refunded me the part of the month I did not use. But note that if you were on a pre-paid plan with Virgin, you won't get anything back. With pre-paid, consider your money spent.

Re: credit

vincentmacphee8 — Thu, 06 Dec 2018 22:24:56 GMT

I can’t get the credit now

Re: credit

Carld123 — Thu, 06 Dec 2018 22:54:09 GMT

@vincentmacphee8

If you havent recieved it by now..chances are you didnt qualify..possibly due to method used to sign up..

Re: credit

vincentmacphee8 — Wed, 12 Dec 2018 16:25:28 GMT

is there a credit i can get as a one time favour to my account get my account going as i am new i spent 30 dollars on my account but didnt get a monthly pay

Re: credit

Carld123 — Wed, 12 Dec 2018 16:30:16 GMT

Sorry...no freebies that ive heard of..

Re: credit

Anonymous — Wed, 12 Dec 2018 16:50:27 GMT

@vincentmacphee8 wrote:
is there a credit i can get as a one time favour to my account get my account going as i am new i spent 30 dollars on my account but didnt get a monthly pay

@vincentmacphee8: you have been extremely difficult to follow on this thread of yours. Time span between responses, short, nearly meaningless responses when they arrive etc.

Please provide full details of what you have done and when and where so that we can figure out what you might be looking for.

The moderators have been known to provide goodwill gestures to some customers. There is no obligation for them to do so and not in all cases.