topic Re: Sim invalid in Get Support

Sim invalid

Serenity — Wed, 05 Jan 2022 07:42:18 GMT

Can someone please help me? I got through most of the activation / set up and then the site said there was an error and directed me back to page one.. and now my sim is invalid. I tried clearing the cache, I tried a different computer and a two different browsers. I waited an hour or more...

Re: Sim invalid

popping — Tue, 04 Dec 2018 17:24:17 GMT

@Serenity wrote:
Can someone please help me? I got through most of the activation / set up and then the site said there was an error and directed me back to page one.. and now my sim is invalid. I tried clearing the cache, I tried a different computer and a two different browsers. I waited an hour or more...

Did you getting to the point of paying for you new plan?

Your plan may be already activated. Test your PM SIM card whether you can call someone.

Re: Sim invalid

Serenity — Tue, 04 Dec 2018 17:25:54 GMT

If it was activated, wouldn't I be able to sign in? It won't even recognize my email. I did pay, yes.

Re: Sim invalid

Serenity — Tue, 04 Dec 2018 17:29:38 GMT

Ok... I did try to make a call and it works.

So - what does that mean? Is it activated and done? How do I get an account now? Thank you, by the way 🙂

Re: Sim invalid

popping — Tue, 04 Dec 2018 17:33:29 GMT

@Serenity wrote:
Ok... I did try to make a call and it works.

So - what does that mean? Is it activated and done? How do I get an account now? Thank you, by the way 🙂

Re: Sim invalid

Serenity — Tue, 04 Dec 2018 17:37:22 GMT

Ok, thank you - it let me set up an account and now it's all working.. except the $25 that was supposed to be for the person who referred me and myself... is that automatic? Thank you so much for all your help!

Re: Sim invalid

mcs11 — Tue, 04 Dec 2018 17:38:43 GMT

@Serenity wrote:
Can someone please help me? I got through most of the activation / set up and then the site said there was an error and directed me back to page one.. and now my sim is invalid. I tried clearing the cache, I tried a different computer and a two different browsers. I waited an hour or more...

Edited since you've had this resolved. Glad it worked out!

Re: Sim invalid

popping — Tue, 04 Dec 2018 17:41:33 GMT

Re: Sim invalid

popping — Tue, 04 Dec 2018 17:43:08 GMT

@Serenity wrote:
Ok, thank you - it let me set up an account and now it's all working.. except the $25 that was supposed to be for the person who referred me and myself... is that automatic? Thank you so much for all your help!

The $25 credit will be in your accounts within 72 hours after activation.

Re: Sim invalid

GreatCanadian — Tue, 04 Dec 2018 17:43:13 GMT

@Serenity wrote:
Ok, thank you - it let me set up an account and now it's all working.. except the $25 that was supposed to be for the person who referred me and myself... is that automatic? Thank you so much for all your help!

You'll see that credit within 72 hours. It's usually within 24 in my experience. I set up a customer at about 3:00 PM yesterday. The $25 credit was in both of our accounts this morning.

Re: Sim invalid

Serenity — Tue, 04 Dec 2018 17:44:01 GMT

Thank you everyone! My phone is on and account set up and I have info about the credit!! Thank you. 🙂

Re: Sim invalid

mcs11 — Tue, 04 Dec 2018 17:52:46 GMT

@Serenity wrote:
Thank you everyone! My phone is on and account set up and I have info about the credit!! Thank you. 🙂

@Serenity So glad you got this sorted. I see you put my response as the solution, but I really didn't help at all. Feel free to chose a different solution, as I don't want to take credit when others were able to help you so much more.

Welcome to Public Mobile and I hope it's all smooth sailing from here!

Re: Sim invalid

Serenity — Tue, 04 Dec 2018 17:57:06 GMT

I don't know how to do that... I just thought... I'd put it at the end of the thread so folks could see all the answers?

Re: Sim invalid

Serenity — Tue, 04 Dec 2018 17:59:58 GMT

Ok, I figured it out! Thanks 🙂

Re: Sim invalid

RHVan — Fri, 28 Dec 2018 01:51:50 GMT

I am having the exact same problem for my husband.

Not sure if replying here is the thing to do, or do I start a new thread??

The system had an error at the final step of processing the payment setting up a new account.

Now when I try to start again with that sim card it is invalid.

When I try to login to the account , the account I created doesnt exist.

The forget password option also gets me no where.

Help!

Re: Sim invalid

Serenity — Fri, 28 Dec 2018 01:57:39 GMT

Hi,

I went to create account but used all the original information I had given for creating an account.. it went right to it. So even though the process crashed while creating, it still took a payment and there was an account.

Don't try to log on or use the forgot password. Go to their main homepage and create an account with the info you used. 🙂

Re: Sim invalid

Anonymous — Fri, 28 Dec 2018 02:14:07 GMT

@RHVan, Try what @Serenity suggested. It could work for you also. If not, check if the payment has gone through on your CC. If not, you can try again, after an hour or two since your previous attempt.

Re: Sim invalid

RHVan — Fri, 28 Dec 2018 03:13:34 GMT

thanks for trying to help.

You mean try to make a call?

When I put the sim in my phone i get the 'emergency call' only option. So I haven't tried.

Are you suggesting I try dialing a regular number even though my phone is in emergeny only mode??

For what its worth, yes, my credit card was charged.

2 hours later I can not sign in to self serve , and the 'forget password' option says my email isn't recognixed. I seem to have no account. But I can't create one because my sim is 'invalid'

I have sent a message to the moderators.

Re: Sim invalid

Serenity — Fri, 28 Dec 2018 03:17:26 GMT

I tried the sim card in and it made a call.. after I realized there was a payment taken.

Also - Go to the main page to create an account... with the info you gave to sign up. Don't try to do it where it says to sign in and / or forgot password thing...

Another thing people have suggested is waiting an hour and trying again.. this didn't work for me, but... worth a try!

Re: Sim invalid

RHVan — Fri, 28 Dec 2018 06:35:30 GMT

thanks for the suggestions

I was indeed able to create an account with the same information , just as you describe.

Then when i logged in there was a record of my payment being made, and the 'change sim' option showed my sim number

So....I have an account, its linked to the sim in my phone, and i've paid.

But alas, my phone is still saying emergency calls only and won' t let me make calls.

By the way, i tried the IMEI check and my phone should be fine (it was on telus before anyway...)

So, thanks! It feels like i'm getting some where. But i'm not there yet.