topic Re: Suspended account in Get Support

Suspended account

D_K — Wed, 05 Jan 2022 07:42:12 GMT

Hello. I just got on with public mobile less then a week ago. Last night I logged into my account to see my data usage and I notice my account said suspended in big bold red letter. I tried to use my phone and sure enough it is. I checked my visa to see if paymeny went through and it shows public mobile was paid $165.00 for a 3 month plan. I have only had this service for 5 days. This needs to get fixed now. I can't help to think if this was a lice death situation and I need my phone. Lucky this problem happen now. This is a one time problem. Once this gets fixed and if it happens again I wont be using Public Mobile anymore. I cant afford not having my phone working. Specially with out any warning of disconnection. Please fix this now.

Re: Suspended account

Adam345 — Sat, 19 Aug 2017 16:02:58 GMT

Lots of people are reporting this issue today so you're not alone.

You can send a message to @Moderator_Team with your email address and phone number.

Re: Suspended account

D_K — Sat, 19 Aug 2017 16:04:48 GMT

Ok. Thank you for a speedy reply. What is the solution?

Re: Suspended account

Nicko343 — Sat, 19 Aug 2017 16:13:35 GMT

The same thing happened to me and I don't know what else to do

Re: Suspended account

D_K — Sat, 19 Aug 2017 16:15:36 GMT

This is totally unacceptable.

Re: Suspended account

D_K — Sat, 19 Aug 2017 16:16:07 GMT

I don't know what to do either

Re: Suspended account

Nicko343 — Sat, 19 Aug 2017 16:17:50 GMT

This seems like a rip off as I feel like I am being scammed

Re: Suspended account

D_K — Sat, 19 Aug 2017 16:27:39 GMT

I feel the same way as well. I need this fixed. I have important incoming and out going phone calls to make.

Re: Suspended account

kam_bolin — Sat, 19 Aug 2017 16:29:07 GMT

This is exactly what happened to me and my wife. I joined on Jul 19 for 90 days paid 174 bucks each for those 90 days. I have been even charged 10 dollars before that for regular 30 day pass. I considered that as my mistake but no body can tell you ...right. I expected someone will notice and reimburse me for those , but whatever. This is little bit more embarrassing right now. We both don't have active service at this moment. The voice is saying that the next payment is due october 19.....

Re: Suspended account

D_K — Sat, 19 Aug 2017 16:29:39 GMT

What I have to sit around until who knows gets around to fixing this. I really don't like how this is making me feel about Public Mobile service.

Re: Suspended account

Nda — Sat, 19 Aug 2017 16:32:39 GMT

Big time unacceptable!!!

Re: Suspended account

D_K — Sat, 19 Aug 2017 16:33:52 GMT

Yes exactly the voice saying i owe money. I just paid 5 days ago. And saying im going to lose my phone number if I dont pay. I've had my phone number for 20 years. And with Telus I never had any issue like this. And Public Mobile is owned by Telus.