topic Re: Unable to sign into self serve in Get Support

Unable to sign into self serve

joanne_f — Wed, 05 Jan 2022 07:41:59 GMT

Hi there, hope someone can help me as I am new to Public mobile. I signed up earlier tonight and on almost completion of the setup, I received an generic error message telling me to log out and log back in again. In doing so I am unable to log into my account. It says log attempt has failed please try again. The sim is activated and can receive calls but I am unable to get into my account to make changes to it. I have sent a message to the moderators but wondered if anyone would have an answer to this.

Thanks, everyone

Re: Unable to sign into self serve

Anonymous — Tue, 04 Dec 2018 02:10:34 GMT

@joanne_f, I would suggest trying again after clearing your browser's cache, and/or using your browser in incognito mode. This could help clear things up.

Can you do anything with the phone other than receive calls? (texts? Outgoing calls? Data?). Did you port in another number from your previous providor?

Re: Unable to sign into self serve

joanne_f — Tue, 04 Dec 2018 02:18:10 GMT

@Anonymous Thanks we tried all that with no success. We can receive calls and make calls, text and use data. We just can't sign into our account. I would like to port a new number over hence I need to get into my account.

Re: Unable to sign into self serve

Anonymous — Tue, 04 Dec 2018 02:21:58 GMT

@joanne_f, Have you tried the lost pasword feature? Might be able to get access reset that way. Otherwise, you will need to wait for moderator to get back to you. Could be a couple of days.

Also, there's an outside chance that you might get access to your self serve account if you wait a few hours and try again (with a fresh broowser). Can't hurt to try.

Re: Unable to sign into self serve

joanne_f — Tue, 04 Dec 2018 02:37:24 GMT

@Anonymous I tried the lost password feature and it comes up as they are unable to verify my email. I guess I will just have to wait for a moderator to return my message.

Re: Unable to sign into self serve

dollardaver — Tue, 04 Dec 2018 04:14:44 GMT

Did you get a confirmation (welcome) email from Public Mobile? If not, I suspect you entered a typo when setting up your email address. Just a thought...

Re: Unable to sign into self serve

joanne_f — Tue, 04 Dec 2018 16:03:59 GMT

Problem solved. I had to verify my number and enter my info again. After that, I was able to access my account. Thanks

Re: Unable to sign into self serve

Mary_M — Tue, 04 Dec 2018 17:27:41 GMT

thanks for confirming @joanne_f, glad to hear you figured it out 🙂