topic 3 months plan expires within first month in Get Support

3 months plan expires within first month

Zoey397 — Wed, 05 Jan 2022 07:41:44 GMT

Hi there,

I activated a 3 months plan on Aug 4, and this morning the phone stopped working. My online account said plan expired and I needed to top off. I toped off so that I can keep using my phone, but why did this happen on the first place?

Re: 3 months plan expires within first month

skmkenn — Sat, 19 Aug 2017 13:42:08 GMT

There appears to have been an issue with the system this morning that's causing this and multiple people are affected by it, hopefully this will be resolved soon.

Since you've made an additional payment on your account I would recommend reaching out to @CS_Agent with your email address and phone number, advising them that you made an additional payment on your account because your plan was prematurely suspended.

Re: 3 months plan expires within first month

jmgrahit26 — Sat, 19 Aug 2017 13:54:52 GMT

The same has happened to me with my 30 day plan. I cannot pay again to use my phone so I am screwed!!!

Re: 3 months plan expires within first month

K_GL — Sat, 19 Aug 2017 13:57:42 GMT

Same issue to me and my wife,phone no service

Re: 3 months plan expires within first month

jmgrahit26 — Sat, 19 Aug 2017 14:01:32 GMT

Make sure you PM @CS_Agent (without the @ in front) with your number and PIN so that they can resolve this. There are *a lot* of us affected

Re: 3 months plan expires within first month

Kitkat86 — Sat, 19 Aug 2017 14:17:29 GMT

Same thing happening to me i have a month and a half to go and I have to add time I am a personal support worker I need my phone.

Re: 3 months plan expires within first month

Zoey397 — Mon, 28 Aug 2017 18:41:11 GMT

@CS_Agent Are you able to help?

Thanks,

Zoey

Re: 3 months plan expires within first month

Luddite — Mon, 28 Aug 2017 19:15:20 GMT

@Zoey397 Click this: message to moderators to send a private message to the moderator team with your phone number and an explanation. It's better than waiting for them to notice your "tag".