topic Account Suspended for unknown reason in Get Support

Account Suspended for unknown reason

DeZilla — Wed, 05 Jan 2022 07:41:41 GMT

I started using public mobile account a few days ago, with a 90$/90 days plan. First i somehow accidently made a 10$/30 plan by accident, but decided to let that slide and went with what i wanted. I paid the 10$ + 90$ on tuesday and now my account has been locked saying i have to pay 90$ again.

I don't know what's going on, but I'm not paying that 90$ and I am considering reporting the first transaction as fraud if it cannot be fixed

Re: Account Suspended for unknown reason

skmkenn — Sat, 19 Aug 2017 13:49:44 GMT

There's an issue with the system that's causing this and it's not just you that's affected.

Re: Account Suspended for unknown reason

Survalex — Sat, 19 Aug 2017 13:32:25 GMT

Your best bet would be to contact moderator

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: Account Suspended for unknown reason

jenniferv1 — Sat, 19 Aug 2017 14:09:42 GMT

Hello,

I recently signed up for PM (on Thursday August 17, 2017) ... following all instructions in regards to activating my phone plan and account. I had to unlock my phone from Rogers to allow the phone port to go through. All day Friday my phone worked fine - I was able to make outgoing calls, use internet .. text etc., until this morning. I tried to make a call and an automated messages says " sorry we cannot complete your call because you do not have an active account". However, I paid the full amount, and the amount also went through after I checked my visa statement. My account now shows that it is suspended due to insufficient funds.. although the payment shows it went through on my visa bill. PLEASE HELP!

Re: Account Suspended for unknown reason

jenniferv1 — Sat, 19 Aug 2017 14:33:41 GMT

I also have the exact same issue. My account is showing as suspended although I paid the full amount and my visa statement shows the transaction went through..... I contacted the moderator but no response .. yet.

Re: Account Suspended for unknown reason

jenniferv1 — Sat, 19 Aug 2017 14:38:36 GMT

I also sent a private message to the moderator .. no response yet.

Re: Account Suspended for unknown reason

Adam345 — Sat, 19 Aug 2017 14:43:35 GMT

Reporting the same issue. Paid in full on Aug 16 and now my sccount is suspended. I messaged the mods and no response yet.