topic Re: Payment in Get Support

Payment

Maria555 — Wed, 05 Jan 2022 07:41:37 GMT

Hi, can a mod please assist me in completing my payment?

I have auto-pay but my phone is not working, stating that there is an amount due when I call.

I tried to manually pay online, it tells me I have a balance of $110, but when I go to pay it says $0 is due and It will not process the balance. My card is already on the system, I would really like to complete my payment. Not a good time to not have a working phone!

Thanks.

Re: Payment

skmkenn — Sat, 19 Aug 2017 13:27:46 GMT

Please see the following thread: https://productioncommunity.publicmobile.ca/t5/Discussions/Plan-Suspended-Prematurely-Post-here/m-p/179994

Re: Payment

Maria555 — Sat, 19 Aug 2017 13:34:11 GMT

Thanks for the heads up, but my plan says it is Active and not suspended.

Re: Payment

skmkenn — Sat, 19 Aug 2017 13:37:35 GMT

My apologies. In this case, send a private message to @CS_Agent with your email address & phone number and let them know that you're having trouble with AutoPay and that it won't accept your payment. Replies may take a bit longer than usual with the issue I mentioned previously going on as I'm can assume they're getting flooded right now.

Re: Payment

Maria555 — Sat, 19 Aug 2017 13:42:07 GMT

Thanks, will try that.

Re: Payment

Maria555 — Sat, 19 Aug 2017 18:33:19 GMT

@CS_Agent Still waiting on this! I really need my phone for work today.