topic Re: phone not working properly in Get Support

Re: phone not working properly

Minuteman82 — Tue, 04 Jan 2022 09:44:55 GMT

My plan is 15$ I got that amount on my account and they suspended my plan why the money is thier for my plan

Re: phone not working properly

BeachNBeer — Mon, 27 Dec 2021 11:43:00 GMT

@Minuteman82 Are your services still working? When is your renewal day? If your renewal is today, account last night would have went to expired, then to suspended (around 2am est system would have started the payment process) then later today once everything is processed account goes back to active.

Or is your phone not working at all?

Re: phone not working properly

esjliv — Mon, 27 Dec 2021 12:33:22 GMT

@BeachNBeer wrote:
@Minuteman82 Are your services still working? When is your renewal day? If your renewal is today, account last night would have went to expired, then to suspended (around 2am est system would have started the payment process) then later today once everything is processed account goes back to active.

Or is your phone not working at all?

@Minuteman82 if your services are working, you can ignore those messages as @BeachNBeer described above.

These are normal (silly ) messages upon renewal on your self serve.

IF you have no services, that your renewal failed to renew your plan.

Try adding $1 manually as a payment to top up your account, then see if you can resume/reactivate services.