topic Re: Account suspended - won't activate - EXTREMELY UNHAPPY! in Get Support

Account suspended - won't activate - EXTREMELY UNHAPPY!

Kinza_B — Wed, 05 Jan 2022 07:41:33 GMT

I chose the 90 day plan thinking I won't have to make a payment for 3 months and its turning out to be cheaper. A month later my account is suspended without any notifications and I have to pay the $126 to activate my account even though I want a $52 plan now (the payment for which sadly I have already made). Plan length means the length of time during which my PLAN will be ACTIVE. Not how long my account will stay active. That should be called Account Lenght.

Activate my account or give me my money back.

Re: Account suspended - won't activate - EXTREMELY UNHAPPY!

skmkenn — Sat, 19 Aug 2017 13:00:28 GMT

There appears to have been a glitch with the system that is causing accounts to be prematurely suspended, which is affecting multiple customers at this time.

Send a message to @CS_Agent with your email address, phone number, and account number (located at the top right of the self-serve portal page) and let them know your account has been prematurely suspended.

Re: Account suspended - won't activate - EXTREMELY UNHAPPY!

seanxhurley — Sat, 19 Aug 2017 13:00:46 GMT

I am having the exact same issue. I paid $270 for 3 months and now my phone is such off. I can't even try to add money to the account. This is absolutely insane.

Re: Account suspended - won't activate - EXTREMELY UNHAPPY!

seanxhurley — Sat, 19 Aug 2017 13:07:49 GMT

I've done that, but they give 0 indication of time to reply, so you have to sit without a phone that works until at somepoint they decide to respond.....

Re: Account suspended - won't activate - EXTREMELY UNHAPPY!

robynleslie — Sat, 19 Aug 2017 13:11:18 GMT

I'm having the same issue. First was issues getting my account actually activated Aug 1 and now this. So far I'm not impressed with PM.

Re: Account suspended - won't activate - EXTREMELY UNHAPPY!

Kinza_B — Sat, 19 Aug 2017 13:11:47 GMT

This is ridiculous. How long am I supposed to go without having access to a functioning phone?

Re: Account suspended - won't activate - EXTREMELY UNHAPPY!

seanxhurley — Sat, 19 Aug 2017 13:14:53 GMT

What is almost more frustrating is that they have not even sent an email saying "we are having issues and will have it fixed by X"

Re: Account suspended - won't activate - EXTREMELY UNHAPPY!

seanxhurley — Sat, 19 Aug 2017 13:44:54 GMT

@CS_Agent - How do you help fix this issue?

Re: Account suspended - won't activate - EXTREMELY UNHAPPY!

seanxhurley — Sat, 19 Aug 2017 13:56:47 GMT

It's been an 2 hours since I've had zero service. Not one response from a moderator, no email from the company, and hundreds are affected @CS_Agent

Re: Account suspended - won't activate - EXTREMELY UNHAPPY!

TimeGlass — Sat, 19 Aug 2017 16:10:24 GMT

I woke up to the same problem, which I only discovered because my texts weren't going through. The only way I got around it was for them to charge my account again on the same credit card. I think Auto-Pay is being finicky...I'm in the same boat waiting for a message from PM Mods.

Re: Account suspended - won't activate - EXTREMELY UNHAPPY!

robynleslie — Sat, 19 Aug 2017 16:16:28 GMT

I messaged at about 8:30 this morning, still no answer. @CS_Agent
What is going on?? My clients can't get a hold of me and other than email I can't get a hold of them! I need my phone!

Re: Account suspended - won't activate - EXTREMELY UNHAPPY!

TimeGlass — Sat, 19 Aug 2017 16:19:31 GMT

I believe the Mods are working out of Vancouver, so it's still 9 AM there, meaning they may have just started the weekend shift. If there's no update in the next few hours (especially since a lot of us are having this issue), then we have an issue...