topic Re: Phone plan says expired? in Get Support

Phone plan says expired?

mrijkse — Wed, 05 Jan 2022 07:41:30 GMT

Hello,

I set up both my parents on public mobile about a month ago on a 90 day plan. This morning both their phones don't work and when I log into their account it says their plan is expired. Please help!

Re: Phone plan says expired?

skmkenn — Sat, 19 Aug 2017 12:38:34 GMT

There appears to have been a glitch in the system causing multiple accounts to be suspended prematurely (I am currently affected by this issue myself).

Send a message to @Moderator_Team with your e-mail address, phone number and account number (located at the top right of the self-serve page) and let them know your service has been prematurely suspended and which plan you're on.

Re: Phone plan says expired?

Snowyneko — Sat, 19 Aug 2017 12:48:23 GMT

Yup I have the same issue, it should be solved soon since it's a pretty major glitch.

Re: Phone plan says expired?

robynleslie — Sat, 19 Aug 2017 13:12:06 GMT

Same here! I NEED my phone! This is killing me!

Re: Phone plan says expired?

Gamer — Sat, 19 Aug 2017 13:14:39 GMT

I Got The same problem new customer my plan started yesterday and expired today 😞
I Hope this gets fixed soon

Re: Phone plan says expired?

Pierre — Sat, 19 Aug 2017 13:55:22 GMT

Same here... sent a PM to mods before I saw this thread...