topic Re: Not getting coverage in areas shown on map in Get Support

Not getting coverage in areas shown on map

sirvar — Wed, 05 Jan 2022 07:41:07 GMT

I live in a border city and traveled to Detroit yesterday. I looked on the coverage map before and noticed that the Telus towers extend well into Detroit and surrounding cities. Yet I didn't get coverage until I was actually on the bridge. I even tried searching for the PM/Telus tower but my phone couldn't find it. I know PM doesn't have to have service there but it seems unfair that it shows coverage on the map.

Re: Not getting coverage in areas shown on map

Samianauman — Fri, 18 Aug 2017 16:34:04 GMT

It's always hard to get solid reception near border. Because network get mixed up and switching issues happen. Even when i go to Niagara falls and get real close to border then I sometimes get issues with reception.
I would say try your sim on other phone. I noticed android get little bit better reception over ios

Re: Not getting coverage in areas shown on map

will13am — Fri, 18 Aug 2017 17:45:43 GMT

@sirvar, if you are running android, one option is to manually select the network provider and that way the phone won't jump back and forth between Public Mobile and the US roaming partner when you are near the border. This may help with connectivity. I have no clue how to do the same thing for iOS as I have never used an iPhone before. Somebody who knows their way around iOS, please weigh in and offer the similar solution.

Re: Not getting coverage in areas shown on map

sirvar — Fri, 18 Aug 2017 17:51:10 GMT

I tried to do the exact same thing. But I could only see Sprint, T-Mobile, AT&T, and Verizon.

Re: Not getting coverage in areas shown on map

xCameron94x — Fri, 18 Aug 2017 17:52:45 GMT

@will13am its basically the same process for android

Settings>Network selection>Carriers> Automatic (toggle off to see list of carriers)

Re: Not getting coverage in areas shown on map

sirvar — Fri, 18 Aug 2017 17:54:39 GMT

@xCameron94x He said he didn't know how to do it on iOS, not Android

Re: Not getting coverage in areas shown on map

xCameron94x — Fri, 18 Aug 2017 18:00:15 GMT

that is how you do it on iOS, the steps are basically the same