topic Re: Internet not working in Get Support

Internet not working

Vesnaahtchiev — Wed, 05 Jan 2022 07:40:56 GMT

Hey I just had my phone unlocked but the internet doesn’t work. I’m still able to make calls and text. Anyone know why?

Re: Internet not working

hairbag1 — Sun, 02 Dec 2018 23:59:01 GMT

What plan did you subscribe to ? Could be you've exhausted your data alottment already, depending on which plan you have. See if it works with the wifi if you're in a wifi area.

Re: Internet not working

Anonymous — Mon, 03 Dec 2018 00:01:56 GMT

@Vesnaahtchiev, First off, what phone do you have? Have you checked to make sure your phone is compatible with Public mobile's data network. You can do so at the following web sites.

willMyPhoneWork.net

frequencycheck.com

If it is compatible, have you checked your APN settings?

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-set-up-data-APN-on-my-smartphone/td-p/3

Is Data enabled on the phone?

Re: Internet not working

bondmi — Mon, 03 Dec 2018 00:08:04 GMT

Likely need to adjust APN.

https://apn-settings.com/how-to-configure-apn-settings-android/

Re: Internet not working

srturk — Tue, 04 Dec 2018 22:28:34 GMT

Restart your phone set or try putting phone on airplane mode and then restarting it. If its an iphone, you can find instructions on how to "force restart" it