topic Re: Can't receive text in Get Support

Can't receive text

tehowennathe — Wed, 05 Jan 2022 07:40:38 GMT

I am having issues with my text. I can send them and people get them. When they answer I don't get anything. They call me an hour later asking why I never answred text. How do I fix issue?

Re: Can't receive text

hairbag1 — Sun, 02 Dec 2018 19:45:32 GMT

What kinda plan do you have ? Do you have a limited amount of texts ?

Re: Can't receive text

lemew07 — Sun, 02 Dec 2018 19:48:57 GMT

@tehowennathe wrote:
I am having issues with my text. I can send them and people get them. When they answer I don't get anything. They call me an hour later asking why I never answred text. How do I fix issue?

Hey how you doing. Have you turned on mobile data in setting on your phone?

Your account is active and you have not used up all your text if you are on the $10 plan. Happened to me. Good Luck Lemew

Re: Can't receive text

tehowennathe — Sun, 02 Dec 2018 19:50:59 GMT

I have unlimited text. Data is turned on and works fine. I removed sim card and put back in. I can get calls. Family members get my text but I don't get theirs.

Re: Can't receive text

popping — Sun, 02 Dec 2018 19:54:04 GMT

@tehowennathe wrote:
I have unlimited text. Data is turned on and works fine. I removed sim card and put back in. I can get calls. Family members get my text but I don't get theirs.

Try the lost/stolen phone trick to re-provision your plan features again. Goold luck.

1. Login to your self-serve account.
2. Report your phone lost/stolen using [Plan and Add-Ons] --> [Lost/Stolen Phone]
3. Logoff
4. Wait 5 minutes and login again
5. Report your phone found.
6. Re-start you phone to provision your account again. i.e. enable all features of you plan again.

Re: Can't receive text

hairbag1 — Sun, 02 Dec 2018 19:55:47 GMT

you could always try the Lost/Stolen remedy. Click on My Account, Add-ons and click Lost/Stolen. Report lost and log out. In a few minutes log back in and report found. Good luck. Let us know if it works.

Re: Can't receive text

tehowennathe — Sun, 02 Dec 2018 19:59:26 GMT

Ok I am trying it. Will update you once done

Re: Can't receive text

wetcoaster — Sun, 02 Dec 2018 20:05:11 GMT

You don't mention what phone you and the senders are using...

I have no experience with the different layers of iMessage.

If you are on Android you could give a different texting app like Google's Messages a try.

Some people like Textra, but be sure that you are ok with their privacy policy.

Re: Can't receive text

tehowennathe — Sun, 02 Dec 2018 20:08:01 GMT

I have a Samsung Galaxy J5 and using Samsung messeges. One person using iphone 6 and iMessenger. Other is a Galaxy S8 using Textnow. Lost stolen did nothing

Re: Can't receive text

tehowennathe — Sun, 02 Dec 2018 20:15:35 GMT

I tried switching sim card slots as my phone is dual sim. That didn't do anything.

Re: Can't receive text

popping — Sun, 02 Dec 2018 20:19:25 GMT

@tehowennathe wrote:
I have a Samsung Galaxy J5 and using Samsung messeges. One person using iphone 6 and iMessenger. Other is a Galaxy S8 using Textnow. Lost stolen did nothing

The lost/stolen trick is worth a try.

I am running out of idea. Backup your phone and do a factory reset. It is up to you whether you want to try or not.

Note: Before doing factory reset, test your PM SIM card with your friend's phone.

Re: Can't receive text

will13am — Sun, 02 Dec 2018 20:47:13 GMT

Try using a different SMS app.

Re: Can't receive text

MartinB — Sun, 02 Dec 2018 20:57:33 GMT

Hey can someone tell me a moderator that is working today and tag them?? I accidentally did a data only plan, and I was looking to add voice and text 3gb as it is the same price...

hopefully they can rectify my mistake

Re: Can't receive text

wetcoaster — Sun, 02 Dec 2018 21:02:34 GMT

@MartinB wrote:
Hey can someone tell me a moderator that is working today and tag them?? I accidentally did a data only plan, and I was looking to add voice and text 3gb as it is the same price...
hopefully they can rectify my mistake

@MartinB

Always better to start your own topic.

You need to send a private message to the moderator_team.

Please be aware that they are working on a first come, first serve basis, and will get back to you as soon a they can.

Use this link to send a private message to the @Moderator_Team, include all relevant information in your message, such as account number, phone number, detailed problem description.

More information on contacting the mods: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: Can't receive text

Anonymous — Sun, 02 Dec 2018 21:04:05 GMT

@wetcoaster wrote:
@MartinB wrote:
Hey can someone tell me a moderator that is working today and tag them?? I accidentally did a data only plan, and I was looking to add voice and text 3gb as it is the same price...
hopefully they can rectify my mistake
@MartinB
Always better to start your own topic.

You need to send a private message to the moderator_team.

Yes. In forum-speak it's called thread-jacking. If you were adding on with your own same problem then sorta fine though not really. But not a whole different problem. It's a forum etiquette thing.

Re: Can't receive text

tehowennathe — Sun, 02 Dec 2018 21:55:16 GMT

I did a factory reset and it did nothing. I tried using FB messenger and text never come in.

Re: Can't receive text

Anonymous — Sun, 02 Dec 2018 22:01:18 GMT

@tehowennathe wrote:
I did a factory reset and it did nothing. I tried using FB messenger and text never come in.

This worked for somebody a couple days ago but not for someone earlier today.

Re: Can't receive text

tehowennathe — Sun, 02 Dec 2018 22:03:11 GMT

I contacted a Member of the mod team

Re: Can't receive text

Anonymous — Sun, 02 Dec 2018 22:04:56 GMT

@tehowennathe wrote:
I contacted a Member of the mod team

Good. Did you try the SMSC thing?

Re: Can't receive text

tehowennathe — Sun, 02 Dec 2018 22:15:43 GMT

SMSC?