topic Re: S/N contains letter in Get Support

S/N contains letter

robharvey2207 — Wed, 05 Jan 2022 07:40:34 GMT

I have tried to activate my SIM card, the system will not allow letters to be inserted into the S/N line. My S/N contains letters what do I do<

Re: S/N contains letter

Anonymous — Sun, 02 Dec 2018 19:13:03 GMT

@robharvey2207 wrote:
I have tried to activate my SIM card, the system will not allow letters to be inserted into the S/N line. My S/N contains letters what do I do<

You need the long series of digits on the SIM card not the serial number of whatever serial number you're looking at.

Re: S/N contains letter

popping — Sun, 02 Dec 2018 20:10:56 GMT

@robharvey2207

My PM SIM card has 4 rows of numbers with 19 digits. It does not have letters.

11111

22222

33333

4444

Re: S/N contains letter

ShawnC13 — Sun, 02 Dec 2018 20:42:15 GMT

@robharvey2207 wrote:
I have tried to activate my SIM card, the system will not allow letters to be inserted into the S/N line. My S/N contains letters what do I do<

The SIM card number is located on the back of the card as well in the lower left hand side of the plastic card that it came on.

Re: S/N contains letter

robharvey2207 — Mon, 10 Dec 2018 05:49:36 GMT

The S/N i was talking about was the S/N of my phone. I was trying to transfer my phone number and to do so I had to enter the phones serial number. It contained letters, but the system will only take numbers.

Re: S/N contains letter

Anonymous — Mon, 10 Dec 2018 05:53:32 GMT

@robharvey2207 wrote:
The S/N i was talking about was the S/N of my phone. I was trying to transfer my phone number and to do so I had to enter the phones serial number. It contained letters, but the system will only take numbers.

Indeed. Because it's actually asking for the number off the SIM card...not the serial number of the phone.

Re: S/N contains letter

computergeek541 — Mon, 10 Dec 2018 06:11:28 GMT

@robharvey2207 wrote:
The S/N i was talking about was the S/N of my phone. I was trying to transfer my phone number and to do so I had to enter the phones serial number. It contained letters, but the system will only take numbers.

Number portability systems don't want the S/N of your phone, and the IMEI of a phone doesn't have letters. IMEI identification characters are all numbers. In any event, IMEI is almost never a requirement for transfering a phone number because other fields can be used, and IMEI can often be skipped.

Re: S/N contains letter

srlawren — Mon, 10 Dec 2018 17:37:31 GMT

@Anonymous wrote:
Because it's actually asking for the number off the SIM card...not the serial number of the phone.

@Anonymous no, that's not right either. This is for porting a phone number, and what they are looking for isn't the S/N of the phone nor the Card, it's the IMEI (International Mobile Equipment Identity). On almost every phone, you can display your IMEI by going into the phone app and dialing *#06#

Re: S/N contains letter

Rohan68 — Mon, 05 Aug 2019 19:27:28 GMT

just had the same problem. i just copied my serial number from a text file to the s/n field and it worked