topic Re: urgent situation in Get Support

Signed up, gave credit card, inserted SIM card, nothing

gordo1 — Wed, 05 Jan 2022 07:40:29 GMT

Moderators:

Signed up, got a welcome email that my account was active:

- Can't logon to my account

- When I try and recover my password it doesn't recognize my email/logon

- Phone doesn't work

I had no idea you can't speak with a human for this service?

Thanks in advance for any help.

Re: Signed up, gave credit card, inserted SIM card, nothing

skmkenn — Thu, 17 Aug 2017 20:51:17 GMT

Sorry to hear that you're experiencing issues with your service.

Please send a private message to @CS_Agent with your e-mail address, phone number, and the number on the back of your SIM card (you can find this number on the back of the punch card the SIM card came with so that you don't need to remove the SIM from your phone) and advise them of the situation. They should be able to get this sorted out for you.

Re: Signed up, gave credit card, inserted SIM card, nothing

dna2016 — Thu, 17 Aug 2017 21:46:06 GMT

Hi @gordo1,

I had a very similar issue when I first signed up a few months back. What helped solve most of it was my APN settings in my phone. I recommend googling "Public Mobile APN Settings", select the 22nd link. It should show you exactly where to go and what to input. Reaching out to a MOD might take some time, and PM doesn't have a call centre (lower prices means gotta cut costs somewhere). Hopefully this helps.

Re: Signed up, gave credit card, inserted SIM card, nothing

dna2016 — Thu, 17 Aug 2017 22:08:12 GMT

@gordo1
2nd link, not 22nd link. **bleep** autocorrect.

Re: Signed up, gave credit card, inserted SIM card, nothing

CS_Agent — Thu, 17 Aug 2017 22:14:03 GMT

Hi @gordo1 ,

I just sent you a private message, could you please read it and send one back to me privately also?

Thank you!

Gregory.

Re: Signed up, gave credit card, inserted SIM card, nothing

natalir — Fri, 18 Aug 2017 23:23:32 GMT

same problem associated with my elizabeth.todoroska@gmail.com account... unacceptable!

urgent situation

deyneko1 — Sat, 19 Aug 2017 10:28:11 GMT

My plan suspended again!!! I on my work and don't have communication! I am writing from a wi-fi - asked to write.
My account 10000000786621
My phone number is 438-888-7475
Alexander Deyneko

Re: urgent situation

Buttmanz420 — Sat, 19 Aug 2017 13:38:16 GMT

My plan suspended too please fix paid for service and no service

Re: Signed up, gave credit card, inserted SIM card, nothing

dna2016 — Sat, 19 Aug 2017 14:35:27 GMT

Hi @natalir,
I highly recommend sending a message directly to @CS_Agent. This would get your concern raised quicker as you'd be put in their priority sequence, and any one of them would respond to you. Hopefully they get to you ASAP.

Re: urgent situation

dna2016 — Sat, 19 Aug 2017 14:37:25 GMT

Hi @deyneko1,

I highly recommend the same thing by sending a message directly to @CS_Agent. This would get your concern raised quicker as you'd be put in their priority sequence, and any one of them would respond to you. Hopefully they can get back to you sometime today.

Re: urgent situation

dna2016 — Sat, 19 Aug 2017 14:39:40 GMT

Hi @Buttmanz420,

I highly recommend the same thing by sending a message directly to @CS_Agent. This would get your concern raised quicker as you'd be put in their priority sequence, and any one of them would respond to you. Hopefully they can get back to you sometime today.

Re: urgent situation

Buttmanz420 — Sat, 19 Aug 2017 15:53:43 GMT

24 hrs later 😢

Re: urgent situation

dna2016 — Sat, 19 Aug 2017 16:29:02 GMT

@Buttmanz420, ya unfortunately there are only a certain amount of moderators and it can take some time to get a response. When i first started a few months back I didn't know about these moderators and I had very limited service for about a week. It took maybe 2-3 days for a moderator to get back to me when I first messaged them. But now they've changed their triage system and moderators tend to respond a bit quicker now.

Guess that's what happens when we come to a company that prides on cheaper rates, we'll have to expect lacking in some areas. But once you get set up I think you'll be happy with everything, just gotta get passed this initial hurdle. I haven't had to message a moderator since day one, so i guess there is some light at the end of the tunnel

Re: urgent situation

deyneko1 — Sat, 19 Aug 2017 17:29:54 GMT

My phone started to work (at about 13:00).

At least, it is good that it happened before my next shift today. Although, it took about 6 hours after my first message to the moderator team. So, I was really stressed today, no joke. It is not funny...

We have cell phones not just for fun, we use cell on our work, to communicate with our relatives, to communicate in other important situations.

Conclusion: It would be great if PM had another (fast and reliable) way to contact in such situations. Or/and PM could have a responsible representative for each day (24h) incl Sat and Sun for such urgent situations.

OR - I don't want, but maybe I need to consider to switch to another mobile provider where I can call to a representative.

suspended service

Igmeister1 — Sat, 19 Aug 2017 18:45:12 GMT

Why is my service suspended I barely used this service I paid $163.80 on July 24 expiry is not until October 23.fI bought 3 months with 12 Gig data I have at least 10 Gigs left

I have sent 2 messages to moderator ,not getting any answers???

Re: urgent situation

dna2016 — Sat, 19 Aug 2017 21:36:34 GMT

@deyneko1

I completely agree with you, in today's time nobody uses landlines and the only communication is through the cell phone. Having no service for even 30 minutes isn't acceptable. What if there was a family emergency and you had no cell service for 2 days? PM definitely needs to come up with a better solution, but it'll probably take some time and I'm pretty sure money too. Good to hear your service is finally working now. Hopefully it'll be smooth sailing from this point forward.