topic Re: Not able to change plan from 90 days to 30 days in Get Support

Not able to change plan from 90 days to 30 days

rajk — Wed, 05 Jan 2022 07:40:22 GMT

I have been trying to change my plan from 90 days with data to the 30 day provincial talk and international text for $32. I have enough funds in my account but it will not let me change it. Please help. This is really fustrating.

Re: Not able to change plan from 90 days to 30 days

Samianauman — Thu, 17 Aug 2017 15:33:49 GMT

Send a msg to mod

Send a private message with your ph#, and your email to mod along your details explaination and they will get back to you. https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Not able to change plan from 90 days to 30 days

Nsk143 — Thu, 17 Aug 2017 15:37:30 GMT

Is your account still active or its past due for renewal if its still active line then you can change plan by yourself. But if its suspended and past renewal date then only mod team can help you by manually switch your plan.
For future reference if you ever want to switch plan there s 2 ways either you make changes before renewal date or you can set up a future plan change date by login to your self serve. This way you won't face any issues.

Re: Not able to change plan from 90 days to 30 days

rajk — Thu, 17 Aug 2017 15:42:38 GMT

thank you. I just msg'd them 🙂

Re: Not able to change plan from 90 days to 30 days

rajk — Thu, 17 Aug 2017 15:45:31 GMT

thank you for that info. I never missed a date before but I was on vaca and it expired. hopefully mods can help me out on this.

Re: Not able to change plan from 90 days to 30 days

Nsk143 — Thu, 17 Aug 2017 15:48:17 GMT

If it's expire then definitely you need mod assistance and they will fix it for you.

Re: Not able to change plan from 90 days to 30 days

rajk — Thu, 17 Aug 2017 15:52:26 GMT

still waiting for a reply from the mods. 🙂