topic Re: Plan does not work after Change in Get Support

Plan does not work after Change

tspielmann — Wed, 05 Jan 2022 07:40:11 GMT

Hey Guys,

I´ve been with Public Mobile for 40 months and until now I had no issues. I´ve had a plan with text, calls and 4.5 GB of data. After my plan expired this month I changed my plan to a cheaper one and loaded my account with money again. This was possible and the payment for the new plan was successful ($35 instead of 40$ paid from my balance). Unfortunately, even though I now have (paid) a plan with 1GB of data, unlimited calls and text, I can neither call, text or go to the internet (always error message in a browser).
Has anyone experienced this issue before?

Best,

Tim

Re: Plan does not work after Change

krazykiwi — Sun, 02 Dec 2018 01:19:50 GMT

@tspielmann wrote:
Hey Guys,

I´ve been with Public Mobile for 40 months and until now I had no issues. I´ve had a plan with text, calls and 4.5 GB of data. After my plan expired this month I changed my plan to a cheaper one and loaded my account with money again. This was possible and the payment for the new plan was successful ($35 instead of 40$ paid from my balance). Unfortunately, even though I now have (paid) a plan with 1GB of data, unlimited calls and text, I can neither call, text or go to the internet (always error message in a browser).
Has anyone experienced this issue before?

Best,
Tim

Hi, try this. This resets the account and quite often fixes this issue.

Login to self serve - Plan & add-ons - Lost/Stolen phone - Suspend service.
Logout and wait a few minutes then login and select found phone.
This will not blacklist your phone.

If either response to your particular request leads to the resolution of your issue , please help other community members by marking that post as the solution. Thank You

Re: Plan does not work after Change

popping — Sun, 02 Dec 2018 01:18:23 GMT

@tspielmann wrote:
Hey Guys,

I´ve been with Public Mobile for 40 months and until now I had no issues. I´ve had a plan with text, calls and 4.5 GB of data. After my plan expired this month I changed my plan to a cheaper one and loaded my account with money again. This was possible and the payment for the new plan was successful ($35 instead of 40$ paid from my balance). Unfortunately, even though I now have (paid) a plan with 1GB of data, unlimited calls and text, I can neither call, text or go to the internet (always error message in a browser).
Has anyone experienced this issue before?

Best,
Tim

Is your account status active?

If yes, your plan change may not be provisioned correctly. Try the lost/stolen phone trick may get your plan features provisioned again.

1. Login to your self-serve account.
2. Report your phone lost/stolen using [Plan and Add-Ons] --> [Lost/Stolen Phone]
3. Logoff
4. Wait 5 minutes and login again
5. Report your phone found.
6. Re-start you phone to provision your account again. i.e. enable all features of you plan again.

If this trick failed to get thing working again, you should send a private message to moderator for help. But the wait is about 48 - 72 hours. Good luck.

Re: Plan does not work after Change

tspielmann — Sun, 02 Dec 2018 02:02:54 GMT

Thanks Guys, now it's working again!

Re: Plan does not work after Change

tspielmann — Sun, 02 Dec 2018 15:58:22 GMT

Hey Guys,

after the trick you proposed data started working again. However, I still cannot call 888 numbers even though I have a Canada wide talk option included. Has anyone experienced this before?

Best,
Tim

Re: Plan does not work after Change

Dunkman — Sun, 02 Dec 2018 16:01:37 GMT

@tspielmann

Yes, some other customers have brought up the issue.

You might want to try the lost/stolen phone trick again. It worked with another customer yesterday who was try to call 1-888 Purlator phone number and it worked to fix that problem.

Or the other option is to contact moderator to fix issue.

Re: Plan does not work after Change

Anonymous — Sun, 02 Dec 2018 16:02:19 GMT

@tspielmann wrote:
Hey Guys,

after the trick you proposed data started working again. However, I still cannot call 888 numbers even though I have a Canada wide talk option included. Has anyone experienced this before?

Best,
Tim

Of course you need the 1 in front. But also some toll free's are geographically limited.

Are you willing to share the number so others can see if it works for them?

Re: Plan does not work after Change

tspielmann — Sun, 02 Dec 2018 16:09:13 GMT

I´ve called the same number 1 weeks ago with my old plan and it worked just fine. I´ve tried the lost/stolen trick again but no effect.

The number is 1-888-426-7826

Re: Plan does not work after Change

Anonymous — Sun, 02 Dec 2018 16:11:42 GMT

@tspielmann wrote:
I´ve called the same number 1 weeks ago with my old plan and it worked just fine. I´ve tried the lost/stolen trick again but no effect.

The number is 1-888-426-7826

Worked for me.

I guess you need to talk to the mods.

Re: Plan does not work after Change

tspielmann — Sun, 02 Dec 2018 16:20:25 GMT

I will, unfortunately I did not even get a reply regarding the first issue to a message 2 days ago. Anyways, thank you guys!

Re: Plan does not work after Change

Anonymous — Sun, 02 Dec 2018 16:22:57 GMT

@tspielmann wrote:
I will, unfortunately I did not even get a reply regarding the first issue to a message 2 days ago. Anyways, thank you guys!

Yeah response times suck. It was looking good about a week ago. But now back to terrible. Maybe all the promos keep them busy.

Re: Plan does not work after Change

krazykiwi — Mon, 03 Dec 2018 23:15:58 GMT

@tspielmann wrote:
Hey Guys,

after the trick you proposed data started working again. However, I still cannot call 888 numbers even though I have a Canada wide talk option included. Has anyone experienced this before?

Best,
Tim

Glad you got the service working. The 888 number is a provisoning issue which, like others mentioned the MODs area.

If either response to your particular request leads to the resolution of your issue , please help other community members by marking that post as the solution. Thank You