topic Re: Add On in Get Support

Add On

tgra34 — Wed, 05 Jan 2022 07:40:01 GMT

Im in the US and i've added some add ons but my phone is still not working

Re: Add On

Anonymous — Sat, 01 Dec 2018 19:57:22 GMT

@tgra34 wrote:
Im in the US and i've added some add ons but my phone is still not working

Did you first add the money into your account and THEN also buy the add-on?

Then restart the phone. Turn on roaming for talk and data and scan for AT&T or T-Mobile.

Re: Add On

Carld123 — Sat, 01 Dec 2018 19:58:18 GMT

@tgra34

Roaming enabled?

Re: Add On

Anonymous — Sat, 01 Dec 2018 19:58:38 GMT

Hi @tgra34. Did you perform the two step procedure to purchase the addon? If you only performed the first part, you will have the amount of the addon sitting in your account balance. If that's the case, just go back in and go through the steps again, and this time it will take the funds from the account and apply the add-on. If you already performed both parts, did you restart your phone? BTW, did you take talk/text/data? Is everything not working? Is your network selection set to automatic?