topic Dont sign up! Read before you Activate! Charged cc and SIM NOT WORKING! in Get Support

Dont sign up! Read before you Activate! Charged cc and SIM NOT WORKING!

carr1eg — Wed, 05 Jan 2022 07:39:59 GMT

After I filled out my info, referral, sim number (but no credit card yet), and clicked on next, the page was stuck in processing for a several minutes and then I got this error. I have tried incognito mode several times as well. Seems super unreliable website to me, for a self-serve platform this is alarming...

update: after jumping through the previous hoop after filling out that form multiple times, i put my credit card in and hoped for the best... however, i got the same error!!! My credit card is already charged and when i tried the sim, it is not working at all! This issue is so common that there are others who are experience the same. From the very beginning the website has proven to be extremely buggy and unreliable.

Re: Can't activate SIM card

krazykiwi — Sat, 01 Dec 2018 19:28:15 GMT

@carr1eg wrote:

After I filled out my info, referral, sim number (but no credit card yet), and clicked on next, the page was stuck in processing for a several minutes and then I got this error. I have tried incognito mode several times as well. Seems super unreliable website to me, for a self-serve platform this is alarming...

Hi and welcome.

Have you tried a different browser/computer? or clearing cache? Waiting about a hour and trying again?

What happens when you try again, same error or invalid sim?

Re: Can't activate SIM card

carr1eg — Sat, 01 Dec 2018 19:29:41 GMT

Same error. Website seems to be unreliable from the get go. Does this happen often

Re: Can't activate SIM card

krazykiwi — Sat, 01 Dec 2018 19:31:46 GMT

@carr1eg wrote:
Same error. Website seems to be unreliable from the get go. Does this happen often

Occasionally, what happens when you put the sim in your phone?

EDIT: Also, do not try to port your number during activation, get it working first. then port after.

Re: Can't activate SIM card

Scorpi — Sat, 01 Dec 2018 19:32:17 GMT

I have the exact same issues...after few attempts it asked me to select plan/input credit card info, etc. I thought it was going to work but came with the same error message. Now it says invalid SIM..Tried different browsers, etc. I sent an email to mods and waiting 4+hrs.

Re: Can't activate SIM card

Anonymous — Sat, 01 Dec 2018 19:34:02 GMT

@carr1eg wrote:
Same error. Website seems to be unreliable from the get go. Does this happen often

I don't know how many subscribers Public Mobile has and how many new ones come in all the time but of course here we only see the complaints. I gotta think there are many sign-ups that go through without a hitch. And on the odd occasion we even get people bothering to take the time to say so.

Re: Can't activate SIM card

carr1eg — Sat, 01 Dec 2018 19:43:03 GMT

Yep same thing happened to me now. Regret signing up already...

Re: Can't activate SIM card

carr1eg — Sat, 01 Dec 2018 19:49:46 GMT

CC charged and sim not working. Almost like a SCAM. Will call CC company to reverse charge if not resolved within the day. Already messaged moderator. @CS_Agent

Re: Can't activate SIM card

Anonymous — Sat, 01 Dec 2018 19:52:32 GMT

@carr1eg wrote:
Yep same thing happened to me now. Regret signing up already...

Once you get going then you'll enjoy the savings.

These sorts of possible issues are why when I start in on some kind of new service that has all kinds of hoops to go through, I use a wide open unaltered browser. I'm on W10 and so that is Edge. I allow everything to happen that a site might want to present to the browser.

I mostly use Firefox though. That I have all the lock-downs, security, filters etc. that I know of.

But...none of this helps you now. 🙂

Re: Can't activate SIM card

carr1eg — Sat, 01 Dec 2018 19:57:04 GMT

Are you a developer? I being one of the noobs use chrome 99% of the time

Re: Can't activate SIM card

Anonymous — Sat, 01 Dec 2018 19:59:02 GMT

@carr1eg wrote:
Are you a developer? I being one of the noobs use chrome 99% of the time

I'm not a developer.

Re: Can't activate SIM card

carr1eg — Sat, 01 Dec 2018 20:03:26 GMT

@Anonymous wrote:
@carr1eg wrote:
Are you a developer? I being one of the noobs use chrome 99% of the time
I'm not a developer.

Indeed not helpful

Re: Can't activate SIM card

krazykiwi — Sat, 01 Dec 2018 20:04:50 GMT

@carr1eg wrote:
@Anonymous wrote:
@carr1eg wrote:
Are you a developer? I being one of the noobs use chrome 99% of the time
I'm not a developer.
Indeed not helpful

If you would like assistance, answering the questions is vital. What happens when you put the sim in your phone?

Re: Can't activate SIM card

krazykiwi — Sat, 01 Dec 2018 20:06:24 GMT

@Scorpi wrote:
I have the exact same issues...after few attempts it asked me to select plan/input credit card info, etc. I thought it was going to work but came with the same error message. Now it says invalid SIM..Tried different browsers, etc. I sent an email to mods and waiting 4+hrs.

if you need assistance, it would be best if you start your own post to avoid confusion.

Go to Community, at the bottom choose the best category that represents your situation (Not Knowledge Base), click orange target at top "Start a Topic".
Please include as much information as you can about your situation.

Re: Can't activate SIM card

carr1eg — Sat, 01 Dec 2018 20:10:56 GMT

I did answer it in my update. The SIM does not work, no signal

Re: Can't activate SIM card

carr1eg — Sat, 01 Dec 2018 20:12:00 GMT

@Scorpi wrote:
I have the exact same issues...after few attempts it asked me to select plan/input credit card info, etc. I thought it was going to work but came with the same error message. Now it says invalid SIM..Tried different browsers, etc. I sent an email to mods and waiting 4+hrs.

Seems like we shouldn't be bother with this company. I'm going to ask for a full refund.

Re: Can't activate SIM card

krazykiwi — Sat, 01 Dec 2018 20:22:58 GMT

@carr1eg wrote:
I did answer it in my update. The SIM does not work, no signal

Please do not answer questions with an update in a previous post. That would require me to go back and read the whole forum again.....Telling me "The SIM does not work" does not tell me what is happening. Is it giving you invalid sim, is it asking you to activate the sim or does just nothing happen?

With the sim in what happens if you update carrier settings?

Re: Can't activate SIM card

krazykiwi — Sat, 01 Dec 2018 20:21:24 GMT

@carr1eg wrote:
@Scorpi wrote:
I have the exact same issues...after few attempts it asked me to select plan/input credit card info, etc. I thought it was going to work but came with the same error message. Now it says invalid SIM..Tried different browsers, etc. I sent an email to mods and waiting 4+hrs.
Seems like we shouldn't be bother with this company. I'm going to ask for a full refund.

If you are not pleased with the service, this is prepaid with no contract, you are free to leave whenever you please. Having issues on activation is not uncommon no matter which carrier you go with, I am witness to this personally and just for info, PM is the only carrier I never had issues with on activation. So you decide whether you would like assistance, but comments like this one is as you said "Indeed, not helpful".

EDIT: FYI this company is Telus!

Re: Can't activate SIM card

carr1eg — Sat, 01 Dec 2018 20:23:11 GMT

I said there is no signal and there is no need for you to read the entire thread, my original post was updated for gods sake,so others can see the problem. The phone never ever has the ability to activate a sim card. The sim card has to be activated by the carrier before inserted into the phone for it to be used.

@krazykiwi wrote:
@carr1eg wrote:
I did answer it in my update. The SIM does not work, no signal
Please do not answer questions with an update in a previous post. That would require me to go back and read the whole forum again.....Telling me "The SIM does not work" does not tell me what is happening. Is it giving you invalid sim, is it asking you do activate the sim or does just nothing happen?
With the sim in what happens if you update carrier settings?

Re: Can't activate SIM card

carr1eg — Sat, 01 Dec 2018 20:24:23 GMT

@krazykiwi wrote:
@carr1eg wrote:
@Scorpi wrote:
I have the exact same issues...after few attempts it asked me to select plan/input credit card info, etc. I thought it was going to work but came with the same error message. Now it says invalid SIM..Tried different browsers, etc. I sent an email to mods and waiting 4+hrs.
Seems like we shouldn't be bother with this company. I'm going to ask for a full refund.
If you are not pleased with the service, this is prepaid with no contract, you are free to leave whenever you please. Having issues on activation is not uncommon no matter which carrier you go with, I am witness to this personally and just for info, PM is the only carrier I never had issues with on activation. So you decide whether you would like assistance, but comments like this one is as you said "Indeed, not helpful".

EDIT: FYI this company is Telus!

It is helpful for people who have not sign up. I am demanding all my refund and until then, I will take this to every channel and make sure everybody knows about this. Thanks for your time.