topic Re: Phone not working after payment! in Get Support

Phone not working after payment!

brianm27 — Wed, 05 Jan 2022 07:39:56 GMT

Hey, my phone got cut off as i forgot to pay, and i changed my plan and added funds and updated everything successfully according to my account portal. However, now the phone is still not working its been hours now and still nothing. I've tried restarting, waiting, etc. Please help.

Re: Phone not working after payment!

SD08 — Wed, 16 Aug 2017 20:28:33 GMT

It sounds like your account was in an expired status when you tried to change plans. Only moderators can change plans on an expired account.

Click this Moderator_Team link to private message for assistance.
More info on moderators: http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Include your e-mail address, phone number, and the details of the plan you want.

Re: Phone not working after payment!

kentnleung — Thu, 17 Aug 2017 06:12:23 GMT

You'll need to contact the moderator team with your information (cell number, SIM, etc)