topic Re: Reward doesn't apply when changing plan in Get Support

Reward doesn't apply when changing plan

mounderbellal — Tue, 04 Jan 2022 10:31:39 GMT

Hello Community,

I have upgraded my $30 plan to $35 and I have $2 for autopay and 1$ for refferal, I payed $39.55

I was wondering why they didn't apply my rewards right now, can anyone has an answer for that?

Thank you

Re: Reward doesn't apply when changing plan

Anonymous — Mon, 02 Aug 2021 16:29:27 GMT

@mounderbellal : It sounds like you did an immediate plan change. The rewards don't get applied when doing so. Also, there is no pro-rating here for the prior plan.

Re: Reward doesn't apply when changing plan

Triguy — Mon, 02 Aug 2021 16:30:10 GMT

Any earned Rewards will be applied on your next renewal after the plan change.

Re: Reward doesn't apply when changing plan

Anonymous — Mon, 02 Aug 2021 17:25:59 GMT

@mounderbellal

your Rewards follow through for your account and for any plan earn the Rewards on your account not for the plan.

Re: Reward doesn't apply when changing plan

Meow — Mon, 02 Aug 2021 17:53:17 GMT

Rewards do not get applied immediately when you change plan but on renewal (billing) day.

It is always advisable to schedule plan change on next renewal and not change immediately.

Rewards are not lost when you change plan. You will lose outstanding minutes/data GB if you change your plan immediately, though. And you will not get any refund nor pro-rated price either meaning if you paid for your plan $x 2 days ago and decided to change plan today, you will pay new plan cost of $y and $x paid for next 28 days will be lost.