topic Public Mobile Closing- according to the rep I just spoke to from Koodo in Get Support

Public Mobile Closing- according to the rep I just spoke to from Koodo

Michael77 — Wed, 05 Jan 2022 07:39:53 GMT

I just got off the phone with a rep from Koodo Mobile and she told me that everyone will be receiving a text message to switch to Koodo (if they want). I said I did not get a text message. She said I could still switch to Koodo. She said that PM will eventually be closing down. I asked her where she got the information from and she told me from her supervisor. She was very open about it and sure that PM would be closing at some point. I have the customer service agent's first name but I don't want to share it online just in case she got her facts wrong.

The promotions for now are for a $40 plan with 4 gigs per month the current offer is a $50 plan with 5 gigs and for a $40 plan 2 gigs they are offering it for $50 with 3 gigs.

Re: Public Mobile Closing- according to the rep I just spoke to from Koodo

shawnie_boy — Wed, 16 Aug 2017 18:31:08 GMT

I wouldn't be surprised if this was accurate. Not like PM would admit it.

Re: Public Mobile Closing- according to the rep I just spoke to from Koodo

zhadj030 — Wed, 16 Aug 2017 18:35:10 GMT

Hahahah. Dont mention anything about that rep . Anyway I dont really see this happening. At least on on the close -medium future. Why would they start a new promo now then. Sure maybe in the distant future , but for now the rep sounds like it is just an "ad libe " from the current koodo promo

Re: Public Mobile Closing- according to the rep I just spoke to from Koodo

Michael77 — Wed, 16 Aug 2017 18:35:05 GMT

It's definitely weird. She was sure of it! But she didn't know when? I called on my PM phone.

Re: Public Mobile Closing- according to the rep I just spoke to from Koodo

Michael77 — Wed, 16 Aug 2017 18:36:33 GMT

@zhadj030,

I hope you're right.

Re: Public Mobile Closing- according to the rep I just spoke to from Koodo

Michael77 — Wed, 16 Aug 2017 18:39:12 GMT

Someone else should call into Koodo and see what they say. Please use your PM phone so they know you're a PM customer.

Re: Public Mobile Closing- according to the rep I just spoke to from Koodo

Mary_M — Wed, 16 Aug 2017 18:39:15 GMT

Hey @Michael77,

thank you so much for taking the time to share this!

I'd like to first and foremost apologize - the information you received is not accurate. I can assure everyone that Public Mobile is not closing down. Despite the offers to move to Koodo, we are open, and we are planning on remaining this way - these are simply just offers.

Now, I'd love to get some more information from you in regards to the call you had and the rep you spoke with. I'll be sending you a private message, can you look out for it ? 🙂

Regards,

Mary

Re: Public Mobile Closing- according to the rep I just spoke to from Koodo

Michael77 — Wed, 16 Aug 2017 18:41:11 GMT

@Mary_M

Sure thing. I can give you the rep's name in a private message. Thanks. 🙂

Re: Public Mobile Closing- according to the rep I just spoke to from Koodo

Mary_M — Wed, 16 Aug 2017 18:45:38 GMT

thanks @Michael77, I've sent you a PM 🙂

Much appreciated !!

Mary

Re: Public Mobile Closing- according to the rep I just spoke to from Koodo

makkahn28 — Wed, 16 Aug 2017 19:07:15 GMT

Hi. @Michael77, That info is as old as Emperor Palpatine.

It's also 110% Untrue.

Glad @Mary_M caught wind and will ensure that this type of Rumor is put back to bed

Re: Public Mobile Closing- according to the rep I just spoke to from Koodo

Michael77 — Wed, 16 Aug 2017 19:18:16 GMT

@makkahn28 great! I hope you are correct. 🙂

Re: Public Mobile Closing- according to the rep I just spoke to from Koodo

zhadj030 — Wed, 16 Aug 2017 19:35:49 GMT

Here is some reading
"the promo sparked speculation from some users on Red Flag Deals (RFD) that the promotion could signal the end of Public Mobile. In response to that assertion, Telus told MobileSyrup: “We know that there are some Public Mobile customers who may be interested in moving over to a post-paid plan and getting their hands on new devices so this promotion is all about giving our customers more choices. Public Mobile is not going anywhere.”

Read more at MobileSyrup.com: Public Mobile wants select customers to join Koodo with $50/5GB promo

Re: Public Mobile Closing- according to the rep I just spoke to from Koodo

Michael77 — Wed, 16 Aug 2017 19:56:45 GMT

@zhadj030, thank you.

Good news! 🙂 I've been assured by @Mary_M that PM is not going anywhere. In fact, they want to grow their business! It seems like the Koodo rep gave out the wrong information. Thanks, @Mary_M! 🙂

Re: Public Mobile Closing- according to the rep I just spoke to from Koodo

Mary_M — Wed, 16 Aug 2017 20:11:22 GMT

I'm glad that I could provide some clarity @Michael77 🙂

Mary

Re: Public Mobile Closing- according to the rep I just spoke to from Koodo

jshmeek — Wed, 16 Aug 2017 20:22:01 GMT

I hope the rep doesn't get reprimands for this. The supervisor should be the one getting a talking to on this, by the sounds of it.

Re: Public Mobile Closing- according to the rep I just spoke to from Koodo

Jeremy_M — Wed, 16 Aug 2017 20:25:38 GMT

April fools in August?

Re: Public Mobile Closing- according to the rep I just spoke to from Koodo

Mary_M — Wed, 16 Aug 2017 20:31:01 GMT

hahahahaha it seems that way @Jeremy_M!!

@jshmeek no worries, no one will be reprimanded. We tend to think of this as a learning moment 🙂

Mary

Re: Public Mobile Closing- according to the rep I just spoke to from Koodo

crazycolby — Thu, 17 Aug 2017 03:58:22 GMT

Happy to hear the news! Thx

Re: Public Mobile Closing- according to the rep I just spoke to from Koodo

Sinbad — Mon, 21 Aug 2017 23:13:12 GMT

As far as I am concerned this is unauthorized spam. I did not give Koodo permission to first text me nor call me.

There should be a way to stop it.

Thank you PM I will continue to enjoy your service.

Re: Public Mobile Closing- according to the rep I just spoke to from Koodo

ravenous — Tue, 22 Aug 2017 00:25:19 GMT

Koodo reps called me TWICE today. I never get phone calls so the first call was from a man who gave me an acronym (I guess that's the company name who's selling Koodo) and I hung up thinking that it was a spam caller. (I guess it was in a way.)

I just received a second call now and I did not answer as I didn't recognize the call display info. The woman left me a voice mail even though my greeting says don't leave me vm! 😤

And all this was after getting texts from PM last week about the Koodo offer.

Unless Koodo has a reward/credit system like PM's, there isn't much inscentive to switch!