topic Re: Invalid SIM error - Trying to setup 2nd account/plan. Help in Get Support

Invalid SIM error - Trying to setup 2nd account/plan. Help

krcrazy — Wed, 05 Jan 2022 07:39:40 GMT

I bought a 2nd SIM card yesterday from Walmart to setup another plan for my daughter. I keep getting Invalid SIM when I enter the numbers from the Card. I read other posts and tried to clear cache, incognito mode, wait a couple of hours and still no go.

Had almost similar issues when setting up first plan for my son a couple of days ago but followed suggestions in other posts and it worked and his phone and SIM have been working fine since. Was happy to go down to Walmart again for a second plan then this. Very frustrating experience. So help please!

Thank you.

Re: Invalid SIM error - Trying to setup 2nd account/plan. Help

lemew07 — Sat, 01 Dec 2018 13:20:11 GMT

@krcrazy wrote:
I bought a 2nd SIM card yesterday from Walmart to setup another plan for my daughter. I keep getting Invalid SIM when I enter the numbers from the Card. I read other posts and tried to clear cache, incognito mode, wait a couple of hours and still no go.
Had almost similar issues when setting up first plan for my son a couple of days ago but followed suggestions in other posts and it worked and his phone and SIM have been working fine since. Was happy to go down to Walmart again for a second plan then this. Very frustrating experience. So help please!
Thank you.
J

Good Morning. I think from what I have been reading you will need to contact the Mods. Send them a private message with your email and pin and a detailed discription of you problem. Good Luck Lemew

Re: Invalid SIM error - Trying to setup 2nd account/plan. Help

will13am — Sat, 01 Dec 2018 13:22:08 GMT

@krcrazy, having been through it once and being able to overcome the issue, you know what the problem is. I think you have a repeat situation. So, if clearing cache, incognito mode, etc. doesn't do it, you might want to consider asking the moderator team to assist in the process.

Re: Invalid SIM error - Trying to setup 2nd account/plan. Help

RobertQc — Sat, 01 Dec 2018 13:45:09 GMT

@krcrazy Click this to send them a message. Remember to give a full description of your issue with as much detail and include your name, account number and/or phone number and pin number so they don’t send you a message back asking for more details.

Re: Invalid SIM error - Trying to setup 2nd account/plan. Help

kselmak — Sat, 01 Dec 2018 14:54:51 GMT

I had the same issue yesterday

I hat to wait for 50 minutes for the sim number to be released from the session

i also went on a different computer just in case

hope it helps

cheers

Re: Invalid SIM error - Trying to setup 2nd account/plan. Help

krcrazy — Sat, 01 Dec 2018 21:26:05 GMT

Thanks for this suggestion as I hadn't tried a different computer but unfortunately still no go.

As per everyone who helped suggested, I have PM'd the moderator team and hopefully they'll get back to me or better still help me resolve it soon. I was hoping to take advantage of the Flash promo going on till Dec 2nd for $10 credit + referral promo from my 1st plan.

...sigh...I hope but...sigh....

Re: Invalid SIM error - Trying to setup 2nd account/plan. Help

krazykiwi — Sat, 01 Dec 2018 21:30:54 GMT

@krcrazy wrote:
Thanks for this suggestion as I hadn't tried a different computer but unfortunately still no go.

As per everyone who helped suggested, I have PM'd the moderator team and hopefully they'll get back to me or better still help me resolve it soon. I was hoping to take advantage of the Flash promo going on till Dec 2nd for $10 credit + referral promo from my 1st plan.

...sigh...I hope but...sigh....

Take a screen shot of the promo so you can have it when contacting the MODs, just in case. You should get the promo as you have initiated the process. As will mentioned you have gone through it before so I am guessing you have tried alll the tricks. What happens when you put the sim in her phone?

Re: Invalid SIM error - Trying to setup 2nd account/plan. Help

Carld123 — Sat, 01 Dec 2018 21:33:22 GMT

@krcrazy

Another knowledgeable member @krazykiwi mentioned as long as you initiated the sign in process they should honor the promo

Re: Invalid SIM error - Trying to setup 2nd account/plan. Help

krcrazy — Sat, 01 Dec 2018 21:46:47 GMT

Re: Promo.

But the thing is, technically, there is no record of "initiating" the process as you can get past the first field where you enter the SIM #. All info in the rest of address, etc fill is of no use as you never get a chance to go to Save and/or go to next screen.

In my setup for 1st plan/Sim Invalid issue, I got that after getting past the screens and stumped at the Phone no. selection pages. In that case, there would be a record. In any case, I hope for the best.

Re: suggestion to add screenshot. I wanted to add screenshot of my SIM card that was still in original condition and attached to the square sleeve it comes in when you buy at Walmart. I couldnt find any option to do so, like a "Paper clip" or something icon. Where do I click?

Re: Try inserting SIM to a phone. Per above, I'd rather have it in original condition in case I'm asked to return it back to Walmart...hopefully not.

Thanks all.

Re: Invalid SIM error - Trying to setup 2nd account/plan. Help

krazykiwi — Sat, 01 Dec 2018 22:00:16 GMT

@krcrazy wrote:
Re: Promo.
But the thing is, technically, there is no record of "initiating" the process as you can get past the first field where you enter the SIM #. All info in the rest of address, etc fill is of no use as you never get a chance to go to Save and/or go to next screen.
In my setup for 1st plan/Sim Invalid issue, I got that after getting past the screens and stumped at the Phone no. selection pages. In that case, there would be a record. In any case, I hope for the best.
Re: suggestion to add screenshot. I wanted to add screenshot of my SIM card that was still in original condition and attached to the square sleeve it comes in when you buy at Walmart. I couldnt find any option to do so, like a "Paper clip" or something icon. Where do I click?
Re: Try inserting SIM to a phone. Per above, I'd rather have it in original condition in case I'm asked to return it back to Walmart...hopefully not.

Thanks all.

By screenshot I meant a screenshot of the promo so you can show what the promo was and the dates and this is only in case they say you did not sign up during the promo.

Re: Invalid SIM error - Trying to setup 2nd account/plan. Help

krcrazy — Sat, 01 Dec 2018 22:06:11 GMT

Thanks for clarification...I was asking how to attach screenshots but just noticed the Camera icon....I must be blind!

Cheers.

Re: Invalid SIM error - Trying to setup 2nd account/plan. Help

krazykiwi — Sat, 01 Dec 2018 22:12:14 GMT

Seems you have not punched it out yet, If you are not that far from the walmart, I would take it back, login in on my phone and show them it is showing as an invalid sim and ask for a new one, without charge of course. Then try the new one while you are there.

EDIT: If they offer to do it say no as it comes with an online offer.

Re: Invalid SIM error - Trying to setup 2nd account/plan. Help

krazykiwi — Sat, 01 Dec 2018 22:18:02 GMT

I will point out that someone else was having an activation problem just now and all of a sudden it worked for them. Maybe the website is slow due to high traffic and times out or something.

Re: Invalid SIM error - Trying to setup 2nd account/plan. Help

krcrazy — Sat, 01 Dec 2018 22:24:04 GMT

I didnt have a slow or unresponsive web experience when I was trying but will do...anything to get this thing to work!!

Tx.

Re: Invalid SIM error - Trying to setup 2nd account/plan. Help

krazykiwi — Sat, 01 Dec 2018 22:25:39 GMT

@krcrazy wrote:
I didnt have a slow or unresponsive web experience when I was trying but will do...anything to get this thing to work!!
Tx.

Are you getting the error as soon as you put the number in or after you fill out the page and try to continue?

Re: Invalid SIM error - Trying to setup 2nd account/plan. Help

krcrazy — Sat, 01 Dec 2018 22:42:05 GMT

Just tried again, no go 😞

Answer to your question, the Invalid Sim error shows as soon as I enter number and click Enter or go to the next field.

Re: Invalid SIM error - Trying to setup 2nd account/plan. Help

krazykiwi — Sat, 01 Dec 2018 23:07:04 GMT

@krcrazy wrote:
Just tried again, no go 😞
Answer to your question, the Invalid Sim error shows as soon as I enter number and click Enter or go to the next field.

Hmmm, 2 reasons to get that error as I see it,

- corrupt sim or

- sim already been activated, not necessarily by you. I just tested this and that is what you get.

Re: Invalid SIM error - Trying to setup 2nd account/plan. Help

krcrazy — Sat, 01 Dec 2018 23:08:26 GMT

Really...but its still intact and attached to the original Card...no damage to it and in pristine condition!

Do you know if the Walmart staff are supposed to do anything, system wise, when they sell it over the counter?

I got the 1st Sim from the same Walmart but different staff...dont remember her doing anything specific before handing it to me.

Re: Invalid SIM error - Trying to setup 2nd account/plan. Help

krazykiwi — Sat, 01 Dec 2018 23:18:11 GMT

@krcrazy wrote:
Really...but its still intact and attached to the original Card...no damage to it and in pristine condition!
Do you know if the Walmart staff are supposed to do anything, system wise, when they sell it over the counter?
I got the 1st Sim from the same Walmart but different staff...dont remember her doing anything specific before handing it to me.

No, do not think they do anything before selling it, except running it through the sales system. I think that is why they are hidden away, otherewise they could just leave them out. I guess it is possible they got the sim back from a previous customer who wanted a refund after activating it the same way you tried. Just speculating!

Re: Invalid SIM error - Trying to setup 2nd account/plan. Help

krazykiwi — Sat, 01 Dec 2018 23:18:38 GMT

Are you close to the walmart?