topic Re: "Emergency Calls Only" / Sim not Provisioned Error in Get Support

"Emergency Calls Only" / Sim not Provisioned Error

cregan — Wed, 05 Jan 2022 07:39:25 GMT

Phone has worked flawlessly on network for a year.

Around noon I had no signal but was in a poor coverage area.

Went back into good coverage area restarted phone and saw error "SIM Card not provisioned".

When I call my number from a land line it says "6UC2 The number you have reached is not in service" then busy tone.

Nexus 6P running 8.1

Re: "Emergency Calls Only" / Sim not Provisioned Error

mimmo — Sat, 01 Dec 2018 03:01:22 GMT

What does your selfserve say?

Re: "Emergency Calls Only" / Sim not Provisioned Error

cregan — Sat, 01 Dec 2018 03:10:39 GMT

Active.

15 days into 30 day plan.

Re: "Emergency Calls Only" / Sim not Provisioned Error

cregan — Sat, 01 Dec 2018 15:25:15 GMT

When people call me it says that my number is not in service and does not send them to my voicemail.

Re: "Emergency Calls Only" / Sim not Provisioned Error

Dunkman — Sat, 01 Dec 2018 15:33:07 GMT

@cregan

Can you try your SIM card in another phone? To determine if it is a hardware issues versus Public mobile service issue?

You may could try the lost/stolen phone trick: (Seems to re-set your SIM/plan)

1. Report your phone lost/stolen in self service account. Logout. Wait few minutes. Login. Report your phone found.

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/SOLUTION-My-plan-has-enough-f…

If that does not work, you may need to contact moderator.

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please include in the private message your phone number, your account number and PIN code.

Re: "Emergency Calls Only" / Sim not Provisioned Error

Carld123 — Sat, 01 Dec 2018 15:36:16 GMT

@cregan

Probably have tried this but..pull out and reinsert sim?..lost/stolen trick?

Re: "Emergency Calls Only" / Sim not Provisioned Error

cregan — Sat, 01 Dec 2018 15:58:34 GMT

Currently trying lost/stolen trick. Will report back.

Tried my SIM in another phone same issue.

Tried Bell SIM in my phone. Phone works

Re: "Emergency Calls Only" / Sim not Provisioned Error

Anonymous — Sat, 01 Dec 2018 16:00:47 GMT

@cregan wrote:
Currently trying lost/stolen trick. Will report back.

Tried my SIM in another phone same issue.

Tried Bell SIM in my phone. Phone works

Did you get in the moderator queue?

Maybe check the last 4 digits of the SIM in the self-serve to see if it's different. Maybe even type in your SIM there as though changing it. Then re-insert and restart. Maybe.

Re: "Emergency Calls Only" / Sim not Provisioned Error

cregan — Sat, 01 Dec 2018 16:12:45 GMT

I messaged Mods about issue yesterday afternoon.

Thinking about replacement SIM. Though I wonder if this is a carrier side issue.

It's odd that phone says not in service and does not direct calls to voicemail.

Update: Just completed lost/stolen trick with 10min wait and multiple restarts. No avail.

Account status went from active to lost to active again.

Re: "Emergency Calls Only" / Sim not Provisioned Error

Anonymous — Sat, 01 Dec 2018 16:16:26 GMT

@cregan wrote:
I messaged Mods about issue yesterday afternoon.

Thinking about replacement SIM. Though I wonder if this is a carrier side issue.

It's odd that phone says not in service and does not direct calls to voicemail.

Update: Just completed lost/stolen trick with 10min wait and multiple restarts. No avail.

Account status went from active to lost to active again.

I agree about your wondering. Have a go at the Change SIM with what you have and see what it says. It'll probably come back with invalid SIM but who knows.

Re: "Emergency Calls Only" / Sim not Provisioned Error

cregan — Sat, 01 Dec 2018 17:01:40 GMT

Just completed "Change SIM" page with my existing SIM number and the page reported back successful.

No change in status.

Another thing I found is when using dialer code *#*#4636#*#* to access network information, there is about a 2 minute pause between pressing the last digit and the page appearing. This could be a corrupt SIM?

(When using dialer code with wife's SIM on this phone the page loads instantly)

I'm going to go buy a new SIM and activate it.

Re: "Emergency Calls Only" / Sim not Provisioned Error

Anonymous — Sat, 01 Dec 2018 17:06:44 GMT

@cregan wrote:
Just completed "Change SIM" page with my existing SIM number and the page reported back successful.

No change in status.

Another thing I found is when using dialer code *#*#4636#*#* to access network information, there is about a 2 minute pause between pressing the last digit and the page appearing. This could be a corrupt SIM?

(When using dialer code with wife's SIM on this phone the page loads instantly)

I'm going to go buy a new SIM and activate it.

Watch that specific industry terminology 🙂

You want to change the SIM not activate it. 🙂

Interesting that it came back successful yet still isn't working. Can you try the SIM in another phone again? And lost/stolen again?

Re: "Emergency Calls Only" / Sim not Provisioned Error

cregan — Sat, 01 Dec 2018 17:08:38 GMT

What is the technical difference between a change or activation of a SIM?

Re: "Emergency Calls Only" / Sim not Provisioned Error

Anonymous — Sat, 01 Dec 2018 17:10:28 GMT

@cregan wrote:
What is the technical difference between a change or activation of a SIM?

Well ok maybe it's MY distinction 🙂

Activate means to me that you are starting a new service.

You already have service so in this context it's a change.

But that's just me 🙂

Re: "Emergency Calls Only" / Sim not Provisioned Error

cregan — Sat, 01 Dec 2018 18:18:12 GMT

That makes sense.

Re: "Emergency Calls Only" / Sim not Provisioned Error

cregan — Sun, 02 Dec 2018 03:49:37 GMT

Purchased new SIM. Changed SIM via self-serve.

Phone instantly started working with new SIM.

Thanks for everyone's help.

Re: "Emergency Calls Only" / Sim not Provisioned Error

Anonymous — Sun, 02 Dec 2018 03:53:36 GMT

@cregan wrote:
Purchased new SIM. Changed SIM via self-serve.

Phone instantly started working with new SIM.

Thanks for everyone's help.

Glad to hear it after all that.

Kinda frowned upon to give yourself the solution but what'r'y'gonna do. You did kinda solve it yourself.

Re: "Emergency Calls Only" / Sim not Provisioned Error

cregan — Sun, 02 Dec 2018 04:05:25 GMT

I tired.

I looked through the thread. Couldn't find "Buy a new SIM"

It was the last hail mary before handing over control to the MODs.

That or build a SIM card burner

Re: "Emergency Calls Only" / Sim not Provisioned Error

Anonymous — Sun, 02 Dec 2018 04:18:22 GMT

@cregan wrote:
I tired.

I looked through the thread. Couldn't find "Buy a new SIM"

It was the last hail mary before handing over control to the MODs.

That or build a SIM card burner

Apparently failed SIM's are pretty rare. Also, no one wants to hear "go out and spend more money and buy another SIM" when they're already on edge about the self-serve aspect.

All good.