topic Re: account status : plan expired in Get Support

account status : plan expired

en44orcer — Wed, 05 Jan 2022 07:39:01 GMT

Hi,

So today I logged in to my self serve account to check how much data I have on the last day of my billing cycle. When I logged in, I noticed it said my Plan Expired. Then I went to check my credit card on the account and forgot I to update my credit card, I was issued a new credit card.

I'm not sure if that my account status is related to the problems others have been having - I read about on this forms, or that my credit card had actually expired. However, if the reason is because my credit card expired, wouldn't PM's system detect my cc has been expired tomorrow, on the day when it is actually renews - day one of my billing cycle?

I would like to know before if I am out of a phone.

Thanks

Re: account status : plan expired

Luddite — Tue, 15 Aug 2017 01:43:08 GMT

The basic "rule" is ignore all messages on the day of expiry unless your phone stops working and the account Status shows Suspended.

I think you should update your credit card data and try to make a payment equal to, or less than, the amount you need to pay for your plan (plan cost less Rewards less current Available Funds). If that goes through, you can be confident your service will be fine.

Re: account status : plan expired

en44orcer — Tue, 15 Aug 2017 02:02:19 GMT

Whay do you mean by making a payment, isn't it automatic with my credit card on the account?

Re: account status : plan expired

Luddite — Tue, 15 Aug 2017 02:24:46 GMT

@en44orcer wrote:
Whay do you mean by making a payment, isn't it automatic with my credit card on the account?

Correct, with autopay it is automatic. I thought you were concerned that your credit card update was too late. Just leave it if your credit card update was accepted.

Re: account status : plan expired

en44orcer — Tue, 15 Aug 2017 06:47:35 GMT

So I just logged back in and it says my account has been suspended and plan suspended.
I try making a payment, but it won't allow me to.

Re: account status : plan expired

Mary_M — Tue, 15 Aug 2017 13:08:37 GMT

Hey @en44orcer,

thank you for reaching out to us !

Were you able to successfully make a payment through your self-serve account ? Please let us know if you need any assistance 🙂

Regards,

Mary