topic Re: Talk and text add on in Get Support

Talk and text add on

Sammy246 — Wed, 05 Jan 2022 07:38:39 GMT

I’m is the US and paid for talk and text add on but it’s not working? Can you please help?

Re: Talk and text add on

Carld123 — Fri, 30 Nov 2018 14:07:01 GMT

@Sammy246

Hi..did you load the funds, then go back and actually purchase the add on..and is your roaming turned on?

Re: Talk and text add on

stonechucker — Fri, 30 Nov 2018 14:13:19 GMT

@Sammy246, ensure you have roaming enabled on your device, and you may need to specifically select one of the roaming partner networks to access the talk and text.

Re: Talk and text add on

Sammy246 — Fri, 30 Nov 2018 14:19:27 GMT

Thanks for the message- yes I loaded the funds $15.00 and then purchased the add on. I was automatically signed into A T & T when I landed in the States. I’ve tried changing it to other carriers but still can’t get access???

Re: Talk and text add on

Sammy246 — Fri, 30 Nov 2018 14:22:04 GMT

Thanks - yes the roaming is turned on.

Re: Talk and text add on

Dunkman — Fri, 30 Nov 2018 14:27:56 GMT

@Sammy246

Try re-booting/re-starting your phone if you haven't tried already....

Here is the knowledge article on add on and roaming:

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Plans-amp-Add-Ons/ta-p/250167

Re: Talk and text add on

Sammy246 — Fri, 30 Nov 2018 14:50:44 GMT

Thanks tried rebooting a few times and still not working. I’ll check out the link

Re: Talk and text add on

hairbag1 — Fri, 30 Nov 2018 14:56:55 GMT

Do you have a single or dual sim phone ? If dual, take one sim out and reboot. Good luck.

Re: Talk and text add on

Sammy246 — Fri, 30 Nov 2018 14:58:20 GMT

Thanks just a single SIM card. It did work the first day down here but is not working anymore. Also can’t access the internet. Strange and frustrating

Re: Talk and text add on

Mary_M — Fri, 30 Nov 2018 15:18:00 GMT

Should you require help with your add-on, feel free to send us a message @Sammy246