topic Re: Reward & Text Msg Confirmation in Get Support

Reward & Text Msg Confirmation

Koombassi — Tue, 04 Jan 2022 10:30:49 GMT

I had a pleasant surprise when I checked my Rewards and noticed a $2 credit (This is in addition to my Autopay $2). Upon further reading up on the awards process; I read that I should have received a text msg notification.....which I didn't.
So, any thoughts on this one?

Thanks in advance.

Re: Reward & Text Msg Confirmation

computergeek541 — Sun, 08 Aug 2021 05:12:56 GMT

@Koombassi wrote:
I had a pleasant surprise when I checked my Rewards and noticed a $2 credit (This is in addition to my Autopay $2). Upon further reading up on the awards process; I read that I should have received a text msg notification.....which I didn't.

You should not receive a text mesage telling you that you received a Community reward after it was awarded. The only text message about that is after the renewal time telling you that it was converted and added to your account balance.

Re: Reward & Text Msg Confirmation

Anonymous — Sun, 08 Aug 2021 05:17:29 GMT

Maybe you mean: when one first activates and checks the box for autopay, $2 is deposited into the Available Funds. If you don't otherwise use it for add-ons or plan change, then at your first renewal you will use that $2 plus the $2 autopay reward totaling $4 off the plan cost. Then the next renewal will be just the $2.

Re: Reward & Text Msg Confirmation

darlicious — Sun, 08 Aug 2021 05:19:29 GMT

@Koombassi

Congrats on your first community reward! Community rewards are added to accounts usually around 8pm pst on or about the 6th of the month. You will not recieve a text but you may be getting it confused with the Cha-ching text received for referrals. Which are arriving about 36 hours after activation currently. You will get a text at about 9am pst after renewal listing the rewards added successfully to your account during renewal.

Re: Reward & Text Msg Confirmation

Nezgar — Sun, 08 Aug 2021 08:16:50 GMT

@Koombassi wrote:
I had a pleasant surprise when I checked my Rewards and noticed a $2 credit (This is in addition to my Autopay $2). Upon further reading up on the awards process; I read that I should have received a text msg notification.....which I didn't.

If you have e-mail notification enabled on your community account, and the extra $2 you refer to is the "Community Reward" - you may eventually (next week) get an email about earning the badge. The reward technically shows up a few days to a week earlier in self-serve.

Re: Reward & Text Msg Confirmation

Savebig2 — Mon, 09 Aug 2021 00:45:51 GMT

Congrats!
the text message usually comes at 12pm when the plan has been renewed for the next month.
example it’s been paid on autopay.
also I don’t get the text anymore with friend referrals either

Re: Reward & Text Msg Confirmation

Koombassi — Mon, 09 Aug 2021 01:26:15 GMT

@computergeek541

Today I received two text messages:

This one does not reflect the $2 Community award shown on my Overview page.

Congrats! Rewards have been applied to your account: $0 friend referrals, $2 AutoPay, $0 Community, $0 Loyalty. More info at https://selfserve.publicmobile.ca

The 2nd one was a notify of my Payment Due. The 2nd one is normal, I suspect?

Public Mobile here. Just a heads up, your payment is due on Aug 11. Please visit https://selfserve.publicmobile.ca to make a payment. If you're on AutoPay or have already paid, please ignore this message.

Ant thoughts @computergeek541 ?

Thanks again.

Re: Reward & Text Msg Confirmation

darlicious — Mon, 09 Aug 2021 01:34:08 GMT

@Koombassi

Wow the PM gremlins are deep in the text messaging system now! The first text I supposed to the first text you get at noon est after renewal except it will reflect your community reward being applied to your balance.....unless of course your rewards actually got applied two days early?!!

The second text is normal if your renewal is the 11th of August.

Re: Reward & Text Msg Confirmation

computergeek541 — Mon, 09 Aug 2021 02:20:11 GMT

@darlicious wrote:
@Koombassi
Wow the PM gremlins are deep in the text messaging system now! The first text I supposed to the first text you get at noon est after renewal except it will reflect your community reward being applied to your balance.....unless of course your rewards actually got applied two days early?!!

The second text is normal if your renewal is the 11th of August.

You're correct that the text message about rewards is suppsoed to come after the renewal is completed, but I'm not certain if the the text message about the rewards is in error or if the renewal/payment reminder is in error. Another recent bug is how the text message about rewards being applied no longer comes at 12pm eastern after a completed renewal, but rather now comes 12 hours later at midnight.

Re: Reward & Text Msg Confirmation

computergeek541 — Mon, 09 Aug 2021 02:27:09 GMT

@Koombassi wrote:
@computergeek541
Today I received two text messages:
This one does not reflect the $2 Community award shown on my Overview page.
Congrats! Rewards have been applied to your account: $0 friend referrals, $2 AutoPay, $0 Community, $0 Loyalty. More info at https://selfserve.publicmobile.ca

Did your renewal take place this morning? If it did, I suspect that you didn't you might not have received a Community reward. I say this based on the fact that you had a $2 credit. As @Anonymous was saying, this could be interpreted this as you have $2 extra in your account balance (although I didn't originally interpret it in that way) at the time that you started this thread. If that's what you mean, that isn't for a Community reward. Credits for rewards only get added to yoru account balance shortly before your plan is about to be renewed.

Re: Reward & Text Msg Confirmation

Koombassi — Mon, 09 Aug 2021 02:54:50 GMT

@computergeek541

Yup! That's what happened. Credit should up two days ago and still shows on my Overview page along with my Autopay credit. New cycle begins Aug11. Account balance $25.
Mysterious!

Re: Reward & Text Msg Confirmation

Anonymous — Mon, 09 Aug 2021 03:18:19 GMT

@Koombassi : Please post screenshots of your Payment history here (not payment card) and your overview page. Blank out personal info of course.

Re: Reward & Text Msg Confirmation

Koombassi — Mon, 09 Aug 2021 05:06:26 GMT

@Anonymous

How do I edit or blank out data on screenshot? Haven't learned that in PM as yet.

Re: Reward & Text Msg Confirmation

Nezgar — Mon, 09 Aug 2021 05:07:37 GMT

@Koombassi wrote:
How do I edit or blank out data on screenshot? Haven't learned that in PM as yet.

That's not something the PM forum site can do... You'd have to use photo editing software on either your phone or PC before uploading it.

Re: Reward & Text Msg Confirmation

Anonymous — Mon, 09 Aug 2021 06:43:01 GMT

@Koombassi : Device? (desktop/laptop, tablet, phone) OS?

Re: Reward & Text Msg Confirmation

Koombassi — Mon, 09 Aug 2021 13:56:39 GMT

@Anonymous

Your request prompted me to figure it out! I can now edit screenshots.
Great!

Re: Reward & Text Msg Confirmation

Anonymous — Tue, 10 Aug 2021 01:22:29 GMT

@Koombassi : So how's that Payment history screenshot coming? And maybe the whole overview page including the top part with Available Funds.

And indeed...blank out personal info.

Re: Reward & Text Msg Confirmation

Koombassi — Tue, 10 Aug 2021 01:59:04 GMT

@Anonymous

Re: Reward & Text Msg Confirmation

darlicious — Tue, 10 Aug 2021 02:43:07 GMT

@Koombassi

Did you schedule a plan change on next renewal to the $15 plan?

Re: Reward & Text Msg Confirmation

Anonymous — Tue, 10 Aug 2021 04:46:19 GMT

@Koombassi : See that button to the right of Available Funds? See the link below it? Go in there to find your Payment history. If you wish. I'd sure like to see it before the 11th to participate in sorting out your question. From the start.