topic Re: Change payment information in Get Support

Change payment information

ninizinzu — Wed, 05 Jan 2022 07:37:31 GMT

Hello, I need to update my banking information. How can I do this? I was unable to find an option in 'My Account' tab. Please let me know.
Thank you!

Re: Change payment information

skmkenn — Fri, 11 Aug 2017 21:18:48 GMT

Navigate to https://selfserve.publicmobile.ca/Overview/payment/Make-a-Payment/ (you'll need to log in if you haven't already) and click on "Manage My Card". You should be able to update your payment information from there.

Re: Change payment information

SD08 — Fri, 11 Aug 2017 21:17:29 GMT

To update your credit card info, in your self-serve account, you would go to Payment -> Make a payment -> Manage My Card (link at bottom of page).

Re: Change payment information

passiveegg — Fri, 11 Aug 2017 22:10:47 GMT

hey if you could not find where to change your payment method. you could always message one of the moderators. @Shazia_K

Re: Change payment information

NDesai — Fri, 11 Aug 2017 22:20:43 GMT

@passiveegg wrote:
hey if you could not find where to change your payment method. you could always message one of the moderators. @Shazia_K

Likely this will not need moderator assistant. Please do not tag moderator in every post. Only tag them if you need to hear something from them.

Re: Change payment information

will13am — Sat, 12 Aug 2017 02:00:33 GMT

@passiveegg wrote:
hey if you could not find where to change your payment method. you could always message one of the moderators. @Shazia_K

Please refrain from asking customers to message the moderators for non account issues. The community is here to look after clarifications type stuff. This frees up the moderator team resources to look after the account issues efficiently. BTW, don't tag moderators needlessly in the forum posts. It like pressing the alarm bell to them. Very distracting.

Re: Change payment information

Wendyt — Fri, 11 Oct 2019 17:14:23 GMT

I also need to change my payment information. I had some fraud on my visa and need to change my information with a new card

Re: Change payment information

GinYVR — Sat, 12 Oct 2019 01:58:44 GMT

@WendytLog into your selfserve account, click on the Payment tab, look for Manager my card link near the bottom

Manage Autopay

Re: Change payment information

darlicious — Sun, 13 Oct 2019 11:31:26 GMT

@ninizinzu and @Wendyt The best way to change or update your credit card info is to select payment and when you go to the bottom of the page click on manage my card. Select replace card rather than remove card. Then enter your new card info exactly how it appears on your billing statement. And always clear your browser and use secret mode before you start to make any changes to your account.

Re: Change payment information

Drew3 — Sat, 27 Jun 2020 16:38:55 GMT

Morons claim insufficient funds in account. Wrong! Card info is correct. Never had issue in past.

Re: Change payment information

Drew3 — Sat, 27 Jun 2020 16:48:07 GMT

Thanks for info. However, card number is correct and morons claim insufficient funds. Do u know how to contact "mediators"?

Thanks,

Drew

Re: Change payment information

hairbag1 — Sat, 27 Jun 2020 16:55:57 GMT

@Drew3 wrote:
Thanks for info. However, card number is correct and morons claim insufficient funds. Do u know how to contact "mediators"?
Thanks,
Drew

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