topic Re: Data Not Working Despite Available Funds in Get Support

Data Not Working Despite Available Funds

pascy — Wed, 05 Jan 2022 07:37:27 GMT

Hey there,

Has anyone had this problem? My data is not working despite my account having a positive balance in it. I bought extra data (and I got charged double), and my account says available $$$, but data not working. Help!

Thanks

Re: Data Not Working Despite Available Funds

ShawnC13 — Fri, 11 Aug 2017 15:17:57 GMT

@pascy, purchasing the addons is a two step process. The first one is it charges your credit card and puts money into available funds. You then need to "re-purchase" the addon and it takes the money from the available funds and activates the addon in your account.

Re: Data Not Working Despite Available Funds

mimmo — Fri, 11 Aug 2017 15:19:04 GMT

Does the data add-on show in the add-ons section?
Add-ons are typically a 2 step process add funds then purchase

Are your Apn settings correct.

Re: Data Not Working Despite Available Funds

CS_Agent — Fri, 11 Aug 2017 16:07:43 GMT

@pascy, Thank you for reaching out to us! Please check your mailbox, I just sent you a private message.

Cheers 🙂

Re: Data Not Working Despite Available Funds

Lax2017 — Sun, 13 Aug 2017 12:48:46 GMT

I have the same problem, my data was not working since first week of July 2017, although I'm on auto-pay and have available funds @CS_Agent