topic Re: New User in Get Support

New User

Tommy1 — Wed, 05 Jan 2022 07:37:08 GMT

I just registered, and recieved an email confirming my registration and that my credit card was charged, but I can't access my Self Serve account, Public Mobile is not recognising my email or phone number, and my phone says unregisted SIM. What should I do?

Re: New User

ShawnC13 — Thu, 10 Aug 2017 16:32:35 GMT

@Tommy1, welcome to Public Mobile. Sorry you are experiencing some issues.

You will need to message a MOD for assistance, click on this link Moderator Team

to send a private message .

In your message please include:

* PM account email address

* SIM card number(if available)

* PM phone number

* Detailed explanation

Community Moderators are available from Mon-Thursday 9am(Eastern) to 9pm(Eastern) and Friday, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...

Re: New User

Tommy1 — Thu, 10 Aug 2017 16:38:08 GMT

You guys got me working within an hour of my private message sent.

Thanks,

Tommy

Re: New User

passiveegg — Thu, 10 Aug 2017 20:55:03 GMT

When you register for your self serve account, you should already have your phone number with PM. If you need any help just personally message me .