need help

derek19901990 — Wed, 05 Jan 2022 07:36:47 GMT

i have a public mobile account got locked out of my account rember the email but not my password just did this today i added on 40 dollars there it didnt just auto do it like it usally does and i cant anything about it its really fustrating i have my number and my pin and my info

Re: need help

ute1978 — Wed, 28 Nov 2018 00:24:51 GMT

Password reset function is broken.

Please contact a moderator using the following link. Please provide your name, phone number, account number, pin. And then describe your issue.

Re: need help

RobertQc — Wed, 28 Nov 2018 00:50:25 GMT

@derek19901990 wrote:
i have a public mobile account got locked out of my account rember the email but not my password just did this today i added on 40 dollars there it didnt just auto do it like it usally does and i cant anything about it its really fustrating i have my number and my pin and my info

@derek19901990Did you try the password reset? Try it here.

https://selfserve.publicmobile.ca/forgot-password/

If it doesn't work then you will have to wait for the moderator team, but the password reset is working for some users, just not all. Worth a shot. Click this to send the moderator team a message and include your name, account number and phone number, pin number, date of birth, mailing address and they will get back to you asoon as they can between Monday-Friday 9am-9pm (EDT) and Satuday-Sunday 9AM-7:30PM (EDT)

Why is the Self-Serve password reset functionality not working?

There is a known issue that some Community members are unable to reset their password without the help of our Moderator Team.

What do I do if I‘m unable to reset my password?

In order to fix this problem, please contact a moderator. From there, they’ll be able to reset the password.

Private Messaging: You can do this by searching for our unique Community Moderator’s profile avatar then, on the right-side of their profile, click on “Send this user a private message”

In the meantime, if you need to renew or purchase your plan/add-on very quickly so that your plan does not expire, you can submit a payment through the Automated Service IVR (More information, please see the How Can I Pay For My Service? article).

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