topic Re: Account Status: Plan Expired in Get Support

Account Status: Plan Expired

bayman — Wed, 05 Jan 2022 07:36:46 GMT

I woke up this morning to a phone that did not work. My on-line account profile says " Your account has been suspended. Make a payment to reactivate your current plan. " My account page shows I am signed up for Autopay, not sure why my plan would be expired. Can you fix this issue please. I use my phone for work and cannot be down for a full day. A quick response would be greatly appreciated.

Re: Account Status: Plan Expired

SD08 — Wed, 09 Aug 2017 14:39:23 GMT

Are you sure your credit card on file had not expired? If it is, you can update the card info and then make a payment. Otherwise, looks like you'll need moderator help.

Click this Moderator_Team link to private message for assistance.
More info on moderators: http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Include your e-mail address and phone number.

Re: Account Status: Plan Expired

Acekiller — Thu, 10 Aug 2017 21:09:43 GMT

it is not uncommon for the payment bug to occur. The mods will help you out.