topic Re: Tethering is not working in Get Support

Tethering is not working

Gorobmobile — Wed, 05 Jan 2022 07:36:41 GMT

Msg shown as "tethering function is not allowed. Please contact Telus." Can you help?
@Saray_O

Re: Tethering is not working

Gorobmobile — Wed, 09 Aug 2017 02:09:43 GMT

Using iPhone, tried to tethering in a laptop.

Re: Tethering is not working

NDesai — Wed, 09 Aug 2017 02:25:26 GMT

Some user are experiencing this problem on iOS and Android devices. But a few including myself are having no problems. However, we have reached out to PM, and they are investigating.

Re: Tethering is not working

koimr1 — Wed, 09 Aug 2017 02:35:32 GMT

I tethered my car's Android head unit to my phone without any problems earlier today.

What does your APN say? Make sure it's sp.mb.com and not isp.mb.com, I see some other posts with tethering issues and this seemed to sort it for at least one person.

Re: Tethering is not working

MarcCote — Wed, 09 Aug 2017 02:50:41 GMT

Same here, tethering stopped working for me today (it was working fine 1.5 weeks ago). Maybe it is unrelated but my plan just got renewed. I'm using Android and I didn't modify the APN (still using sp.mb.com).

@Saray_O

Re: Tethering is not working

koimr1 — Wed, 09 Aug 2017 02:59:26 GMT

Yeah from all the other posts it's looking like this is on PM's end. I'm sure they will sort it quickly. 🙂

Re: Tethering is not working

sakesake — Wed, 09 Aug 2017 03:06:22 GMT

I'm on iphone, also having tethering problems. Glad I'm not alone in this. I'll keep my eyes on this thread.

Re: Tethering is not working

skmkenn — Wed, 09 Aug 2017 03:26:07 GMT

After tinkering with the APN settings a bit I have working tethering. Navigate to your Access Point Names list, select "Tethered Mobile Internet". APN is the default isp.mb.com, and change the APN Type from the default (DUN) to Internet + DUN.

Hope this works for those of you who are having troubles with getting tethering to work.

Re: Tethering is not working

will13am — Wed, 09 Aug 2017 03:42:35 GMT

@skmkenn wrote:

After tinkering with the APN settings a bit I have working tethering. Navigate to your Access Point Names list, select "Tethered Mobile Internet". APN is the default isp.mb.com, and change the APN Type from the default (DUN) to Internet + DUN.

Hope this works for those of you who are having troubles with getting tethering to work.

I always include dun in the APN type whether it is needed or not. It doesn't hurt to have it. isp.mb.com results in no data for the phone, never mind tethering. I get an exclamation mark in the signal meter. I give up, let them do the investigation and fix whatever broke.

Re: Tethering is not working

jeffster1970 — Wed, 09 Aug 2017 04:59:41 GMT

@Gorobmobile wrote:
Msg shown as "tethering function is not allowed. Please contact Telus." Can you help?
@Saray_O

Weird...

Anyway, I had issues with my iPhone too.

Do this: Settings-->Cellular-->Cellular Data Option-->Cellular Data Network-->APN sp.mb.com

This should do the trick.

Re: Tethering is not working

stonechucker — Wed, 09 Aug 2017 18:03:30 GMT

I'm also experiencing no ability receive data via tethering to my Android device. nexus 5 Hammerhead. Had no problems on the weekend, today I can not receive data on my thethered iPadAir.

@CS_Agent

Re: Tethering is not working

CS_Agent — Wed, 09 Aug 2017 18:08:29 GMT

Hey there @stonechuker,

I'm sorry to hear that, I will send you a private message in a few minutes!

Re: Tethering is not working

KuroKei — Wed, 09 Aug 2017 19:40:02 GMT

I am experiencing the same issue since yesterday. I have not changed anything or do anything differently with my BlackBerry PRIV. Before, my iPad had been tethering just fine without issues. Suddenly it just stopped working. I also tried to tether on my friend's iPhone who is also on public mobile but it didn't work either. I then tried tethering to a Freedom Mobile connected phone and it worked.

Please help! @CS_Agent

Thank you.

Re: Tethering is not working

Michael77 — Wed, 09 Aug 2017 20:02:15 GMT

I haven't had a chance to test this. Do you know if this is an issue for all PM customers?

Re: Tethering is not working

jeffster1970 — Wed, 09 Aug 2017 20:19:06 GMT

@Michael77 wrote:
I haven't had a chance to test this. Do you know if this is an issue for all PM customers?

I know when I tried to last night it wasn't working and I had to change my APN from:

isp.mb.com to sp.mb.com

That fixed my issue. In fact, I am using the hotspot right now, just to test it out.

Re: Tethering is not working

Michael77 — Wed, 09 Aug 2017 20:22:52 GMT

Good to know . Thanks. 🙂

Re: Tethering is not working

KuroKei — Wed, 09 Aug 2017 20:54:04 GMT

How do you change it? My APN page is greyed out.

Re: Tethering is not working

will13am — Wed, 09 Aug 2017 22:41:43 GMT

@KuroKei wrote:
How do you change it? My APN page is greyed out.

Depending on the device, you might not be able to edit "built in" APNs. Simply create a new one with a different name and you should be able to edit every entry.

Re: Tethering is not working

Raven_Jet — Thu, 10 Aug 2017 00:13:44 GMT

What iPhone do you have? Or android?

Re: Tethering is not working

KuroKei — Thu, 10 Aug 2017 00:15:12 GMT

Using blackberry priv android.