topic Re: plan renewal failed in Get Support

plan renewal failed

devangsolanki — Wed, 05 Jan 2022 07:36:34 GMT

Hello, My plan was supposed to expired on 7/August/2017. I have changed my plan and updated my account. It was reflected in my account that the plan has been changed. I also provided my VISA card number for automatic payment but it did not charge my card instead of my account is deactivated. I just paid 58.20 through my account and still it has given me message to activate the account. the amount is already charged to my credit card. I am tired of this service and would like to cancel this service. please direct me what to do?

I called my VISA card company and got Customer service number of Public Mobile 1-855-478-2542 but this also giving me message that my account is not active so can't communicate further. Rediculous service.

Re: plan renewal failed

SD08 — Tue, 08 Aug 2017 19:39:49 GMT

All customer support is conducted through the community account which you are using now. Click this Moderator_Team link to private message for assistance.
More info on moderators: http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Include your phone number.

Re: plan renewal failed

Michael77 — Tue, 08 Aug 2017 22:24:47 GMT

I've tagged the mods.

Re: plan renewal failed

passiveegg — Fri, 11 Aug 2017 05:31:20 GMT

What I suggest you do is pm a moderator @Shazia_K and explain to them what has happened. It seems to me that something went wrong the renewal process.