topic Re: Customer service in Get Support

Re: Customer service

chain — Tue, 04 Jan 2022 10:28:55 GMT

To:

a week ago

Ticket ID:19xx01-xxx Rewards C2013-A

Ticket ID: 19xx01-xxx Rewards Problem Details: refer-a-friend Enter your friend's referral code : P0xxxx , How many refer a friend reward dollars are you missing? (Enter the per month amount) : $10 for me $20 for Anita Rxxx plus the $1 each per month from June 2021 , For how many months have Refer a friend reward dollars been missing for(max 4 months)? : 3 To check authentication status:

Edit by Dunkman: removed personal information

Re: Customer service

Dunkman — Mon, 23 Aug 2021 13:58:04 GMT

@chain

You need to private message the CS agent back, not put this information on a public forum. You can edit your post or I can remove some personal information.

Re: Customer service

Anonymous — Mon, 23 Aug 2021 14:06:08 GMT

@chain : Can you click on the little envelope next to your mountain avatar and if you have messages, then click on the subject line to open them. But if it's been a week then they've probably closed the ticket for lack of response. You'll need to re-engage with them.

So from when you started, you don't see $10 having been added to your account in the Payment history (not payment card)?

@Dunkman : just remove what needs to be removed anyway.

Re: Customer service

Triguy — Mon, 23 Aug 2021 14:20:11 GMT

@chain Here’s when and how to contact our Customer Support Agents:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.