topic Re: Incorrect card charged in Get Support

Incorrect card charged

nivek — Wed, 05 Jan 2022 07:35:58 GMT

Hi,

Can a mod please check my credit card which is attached to my account. It seems that a change which was made 2+ months ago was not reflected for autopay. My previous card was charged, not the one which I have setup through self serve.

I just went to manage card and re-entered the correct card I want to be using. I need this verified as I am closing my AMEX account (previous card).

Thanks,

Kevin

Re: Incorrect card charged

jeffster1970 — Mon, 07 Aug 2017 01:05:21 GMT

@nivek wrote:
Hi,
Can a mod please check my credit card which is attached to my account. It seems that a change which was made 2+ months ago was not reflected for autopay. My previous card was charged, not the one which I have setup through self serve.

I just went to manage card and re-entered the correct card I want to be using. I need this verified as I am closing my AMEX account (previous card).

Thanks,
Kevin

@I think you simply need to tag @CS_Agent .. they'll sort out the rest.

Re: Incorrect card charged

Mana — Mon, 07 Aug 2017 01:30:14 GMT

Please send a private message to the @CS_Agent explaining your situation and providing your phone number. Thanks

Re: Incorrect card charged

Luddite — Mon, 07 Aug 2017 01:32:02 GMT

@nivek Try logging into your account and delete the current card; be sure to save changes. Then go back to Add Credit Card and re-enter the one you want to use.