topic Re: Activation failed in Get Support

Activation failed

loulu — Wed, 05 Jan 2022 07:35:58 GMT

I just tried activating my sim card and it said activation failed. Don't know if my visa was charged? But I would also like help activating my sim. Thanks!

Re: Activation failed

Carld123 — Mon, 26 Nov 2018 18:06:24 GMT

Did you try the sim in the phone?

Re: Activation failed

loulu — Mon, 26 Nov 2018 18:08:27 GMT

No, I tried activating the SIM via the web form and the web form said activation failed. Am I supposed to have the SIM in the phone while I activate online?

Re: Activation failed

Carld123 — Mon, 26 Nov 2018 18:09:52 GMT

No..was curious if you tried it..

Re: Activation failed

shredder — Mon, 26 Nov 2018 18:14:12 GMT

Try waiting 50 minutes and then try again. Preferably using a different browser.

Re: Activation failed

dollardaver — Mon, 26 Nov 2018 18:19:23 GMT

You might simply retry and be careful to input the IMEI correctly. Sometimes that 15 digit # is a bit too tiny to read! Good luck.

Re: Activation failed

mimmo — Mon, 26 Nov 2018 18:34:20 GMT

@loulu it usiknown to happen ofgetting that message but the sim gets activsted. so the thing to try is to see if the sim works in a phone. If yes try logging into self serve. If it works and unable to loginto self serve then contact mods

If it did not try activating again. If it regects the sim number then wait an hour and try again. If still no success then contact mods for help

Also check recent transaction on your cc.

Re: Activation failed

loulu — Mon, 26 Nov 2018 18:36:58 GMT

Thanks, retried and it worked!