topic Re: USA Addon not working in Get Support

USA Addon not working

happyrichard — Wed, 05 Jan 2022 07:35:55 GMT

I ordered usa addon for text and calling, but it has heen more than one day, and still mot working.
Anybody can help?

Re: USA Addon not working

NDesai — Sun, 06 Aug 2017 22:45:23 GMT

Do you see it active in your self-serve account under add-ons? Did you purchase is twice? If not, when you purchased it first time, it only added funds to your balance. If you see this balance in your account, buy that add-on again.

Re: USA Addon not working

happyrichard — Sun, 06 Aug 2017 23:22:03 GMT

This is showing on my addons

200 min US and Canada Long Distance
US Roaming - Unlimited Talk (10-day)
US Roaming - Unlimited Text (10-day)
US Roaming - Unlimited Text (10-day)
Thanks

Re: USA Addon not working

koimr1 — Mon, 07 Aug 2017 00:27:45 GMT

Contact a moderator with your phone number, email address and a description of what's happening (or in this case what's not happening) and they will look into it and sort you out.

Re: USA Addon not working

Luddite — Mon, 07 Aug 2017 00:32:44 GMT

@happyrichard Except for the duplicate text plan, that looks about right. Try searching for networks and select T-Mobile or AT&T; try rebooring your phone.

Failing that you will need moderator assistance. Click this: message to moderators to send a private message to the moderator team with your phone number and an explanation.

Re: USA Addon not working

happyrichard — Mon, 07 Aug 2017 12:27:07 GMT

Thanks to everybody, and after the phone is rebooted, it works well now.