topic USA roaming data not working in Boston in Get Support

USA roaming data not working in Boston

johnseecg — Wed, 05 Jan 2022 07:35:34 GMT

Hi, I have just arrived in Boston today and i purchased 250MB of data together with talk and text. While talk and text is working fine, I cannot get any data to work. HELP!!

Re: USA roaming data not working in Boston

ShawnC13 — Sat, 05 Aug 2017 23:11:36 GMT

@johnseecg, do you have data roaming turned on in your phone settings?

Re: USA roaming data not working in Boston

johnseecg — Sat, 05 Aug 2017 23:13:24 GMT

Yes. And the apn seems to be correct from what I have seen on other posts. I have also turned my phone off and on multiple times. No luck.

Re: USA roaming data not working in Boston

ShawnC13 — Sat, 05 Aug 2017 23:33:46 GMT

@johnseecg, is your phone and texting working? It is a two step process to purchase the addon. The first step just puts money into available funds you then need to go and "re-purchase" your addon. If you have done the two step process and it still isn't working.

You will need to message a MOD for assistance, click on this link Moderator Team

to send a private message .

In your message please include:

* PM account email address

* SIM card number(if available)

* PM phone number

* Detailed explanation

Community Moderators are available from Mon-Thursday 9am(Eastern) to 9pm(Eastern) and Friday, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: USA roaming data not working in Boston

johnseecg — Sun, 06 Aug 2017 00:27:10 GMT

Hi ShawnC13,

Yes, my phone and texting are both working. Just no data. I will try to PM

a moderator. From what I have seen on this forum, this does not seem to be

a unique situation. Thanks for commenting.

Re: USA roaming data not working in Boston

johnseecg — Sun, 06 Aug 2017 00:34:12 GMT

Oh, I feel stupid. I had the roaming data on but forgot to turn data on. My bad. Things are working now.