topic Re: Network Not Available-Asking for Sim Card in Get Support

Network Not Available-Asking for Sim Card

aev71 — Tue, 04 Jan 2022 09:44:50 GMT

Help

My Public Mobile network is no longer available. It was working well 2 days ago.

Now it is asking for Sim Card which I did not remove.

No access to service

This account was established over 10 years ago. Not registered

Re: Network Not Available-Asking for Sim Card

Anonymous — Wed, 29 Dec 2021 21:28:53 GMT

@aev71 : Can you try the SIM in another phone? Can you still log in to your self-serve account? Can you have a look at devicecheck.ca. Have you restarted the phone? Even possibly just removing and reinserting the SIM in the slot or tray.

Re: Network Not Available-Asking for Sim Card

esjliv — Wed, 29 Dec 2021 21:32:06 GMT

@aev71 wrote:
Help
My Public Mobile network is no longer available. It was working well 2 days ago.
Now it is asking for Sim Card which I did not remove.
No access to service
This account was established over 10 years ago. Not registered

@aev71 - 10 years, you are a devoted customer!

Can you remove the SIM card and gently clean the contacts of the SIM contact points. Maybe gently blow inside the SIM slot.

Debris could have gotten inside at one point.

Or, the SIM could have shifted. Removing and replacing may help.

Has it gotten wet recently?

Re: Network Not Available-Asking for Sim Card

esjliv — Wed, 29 Dec 2021 21:35:12 GMT

@aev71 wrote:
Help
My Public Mobile network is no longer available. It was working well 2 days ago.
Now it is asking for Sim Card which I did not remove.
No access to service
This account was established over 10 years ago. Not registered

@aev71 - Also, check your Self Serve account, OR dial 611 to ensure your account is ACTIVE.

If all other trouble shooting is not working (and while you have your SIM card out) check the last 4 digits of the SIM match the digits listed on your Self Serve account under "Change Sim Card" option.

Matching is what you want, so that would be a good thing.

Not matching, please report back.

Re: Network Not Available-Asking for Sim Card

aev71 — Wed, 29 Dec 2021 21:55:48 GMT

Tried recommended solutions; no change.

Can I get a new Card . This is my main cell number

Re: Network Not Available-Asking for Sim Card

Anonymous — Wed, 29 Dec 2021 21:59:59 GMT

@aev71 : Can you try a Telus or Koodo or other PM SIM in your phone? Did you go through all the suggested ideas and checks provided above? There were quite a few.

If you were to buy another SIM then you can change it yourself in the self-serve. The company might even credit your account the cost if you ask nicely since you've been here so long.

Re: Network Not Available-Asking for Sim Card

aev71 — Wed, 29 Dec 2021 22:11:02 GMT

Cannot access the Network. Asking to insert Sim. No 611 --NOTHNG ?????????/

Re: Network Not Available-Asking for Sim Card

aev71 — Wed, 29 Dec 2021 23:11:15 GMT

Found solution 👋. Working💡

Re: Network Not Available-Asking for Sim Card

Anonymous — Wed, 29 Dec 2021 23:15:17 GMT

@aev71 : Well??!! 🙂 What fixed it? For the future readers and our own curiosity.

Re: Network Not Available-Asking for Sim Card

Yummy — Wed, 29 Dec 2021 23:20:05 GMT

@aev71 wrote:
Found solution 👋. Working💡

Don't keep us in suspense!

What did you do and what was the issue????