topic Re: Transferring number from Fongo app in Get Support

Transferring number from Fongo app

snoopy198726 — Wed, 05 Jan 2022 07:35:15 GMT

@CS_Agent @I am transferring my number from Fongo VoIP app. I have already made payment to activate my Sim card at Public Mobile for over 12 hours but my Sim card still shows no signal. Is this normal?@

Re: Transferring number from Fongo app

Carld123 — Sun, 25 Nov 2018 14:07:38 GMT

Porting from a voip number usually takes longer..24 -48 hours in most cases..

Re: Transferring number from Fongo app

will13am — Sun, 25 Nov 2018 14:49:52 GMT

@snoopy198726, account setup is immediate. However, porting from VoIP sources can take longer. If you are unable to connect to the network, I suspect there could be more than just port in progress. Is the self serve account showing an active service?

Re: Transferring number from Fongo app

fanfan — Sun, 25 Nov 2018 15:15:42 GMT

@snoopy

i know someone who successfully ported fongo. As the other poster mentioned the new PM account activated immediately (meaning you can make outgoing calls) but the fongo number took a few days to port over properly (meaning incoming calls to the fongo number started to ring on PM sim and not just go to fongo voicemail).

Re: Transferring number from Fongo app

snoopy198726 — Sun, 25 Nov 2018 18:10:43 GMT

Thanks for the answer. When I login, it does show account status as active

Re: Transferring number from Fongo app

snoopy198726 — Sun, 25 Nov 2018 18:11:38 GMT

Thanks for the quick answer. I will try waiting another day then.

Re: Transferring number from Fongo app

computergeek541 — Mon, 26 Nov 2018 03:05:32 GMT

@snoopy198726 wrote:
Thanks for the quick answer. I will try waiting another day then.

Simply waiting is not going to make your service work.

The fact that you are not connecting to the Public Mobile network and don't have signal means that either yoru service was never activated properly, the wrong network or incorrect network type is selected in your phone's settings, or that your phone is incompatible.

Being able to connect to the network is independent of the number porting request. Ougoing calls, messages, and data should have started working immediately.

Re: Transferring number from Fongo app

snoopy198726 — Mon, 26 Nov 2018 04:59:14 GMT

I tried restarting the phone again today and it started working! Thanks everyone!