topic Re: Activate a new SIM page broken in Get Support

Activate a new SIM page broken

curry — Wed, 05 Jan 2022 07:35:14 GMT

After I filled in all the info in https://activate.publicmobile.ca/

it goes to Step 2 and the page freezes when I try to choose a new number and click Continue.. It got javascript error in Chrome or Firefox.. There is nothing in the Select where I am supposed to pick my calling area. Is it being fixed?

Re: Activate a new SIM page broken

mimmo — Sat, 05 Aug 2017 14:58:41 GMT

yeah its a known bug. try incognito mode, clear caches etc edge or explorer or even a tablet. or try in 20 minutes.

Re: Activate a new SIM page broken

mimmo — Sat, 05 Aug 2017 14:59:56 GMT

forgot to say welcome to PM. The beggining can be a bit of a rough ride but in the end all will work itself out.

Re: Activate a new SIM page broken

Mana — Sat, 05 Aug 2017 17:19:30 GMT

Safari seems to work a lot better. If you can download safari browser or if you happen to have an iPad or iPhone, give it a try.

Hope this helps.

Re: Activate a new SIM page broken

curry — Sat, 05 Aug 2017 17:39:13 GMT

It's a clear js error, I am a web developer and have tried Edge, same error. and The site is using https while it's loading external js thru http.. It just breaks. This is the JS error in console.

Mixed Content: The page at 'https://activate.publicmobile.ca/?stepid=baf5547d-fe3e-4b6a-9c09-1b7f33e66d90&sessionid=d1c3864e-037a-e711-8852-e839350044da' was loaded over HTTPS, but requested an insecure script 'http://ajax.googleapis.com/ajax/libs/jqueryui/1.8.16/jquery-ui.min.js'. This request has been blocked; the content must be served over HTTPS.

Re: Activate a new SIM page broken

Mana — Sat, 05 Aug 2017 17:50:00 GMT

Good troubleshooting. Maybe pm should get you to fix the bug.

Re: Activate a new SIM page broken

curry — Sat, 05 Aug 2017 18:53:43 GMT

Thanks for the answer.. I had to find a mac to register.. Someone should fix the web page already.. It shouldn't be accepted as a known issue. Or tell the user like if (UserAgent != 'Safari') STOP proceeding with a big warning.. What if Safari updates its security standard to match that of FireFox and Chrome in coming days? No iphone or Mac can help new users by then.