topic Re: Cannot log into my account getting an error. Disabled? in Get Support

Cannot log into my account getting an error. Disabled?

wukong — Wed, 05 Jan 2022 07:34:45 GMT

Hi,

I cannot log into my account and I cannot reset my password as I get the following error.

ForgotPassword/LoginUnsuccessfulUser_LoginDisabled

Thanks,

Re: Cannot log into my account getting an error. Disabled?

NDesai — Sat, 24 Nov 2018 19:25:02 GMT

@wukong You will need to send a private message to the Moderator_Team with your accoutn details and they will reset your password from their end.

Re: Cannot log into my account getting an error. Disabled?

Anonymous — Sat, 24 Nov 2018 20:03:24 GMT

you need send a private message >> Click here

In your message put it, please include.

- your Name

- your account number ,if you have it

- your phone number

- your account, 4 digit PIN

- date of birth

- Detailed explanation of specific your issue

- them can help you a lot nice service Team

Waiting for Response, Community Moderators are available from:

Monday to Friday from 9am (EDT) to 9pm (EDT) Saturday and Sunday from 9am (EDT) to 7pm (EDT)

During business hours, we strive to answer all customer messages/inquiries as soon as possible. Usually, that is within an hour, but in peak periods, it could be as much as within 72 hours of receiving the message.

And be patient please

Good Luck

Re: Cannot log into my account getting an error. Disabled?

RobertQc — Sat, 24 Nov 2018 20:37:17 GMT

@NDesaiThis is the 3rd topic created regarding not being able to log in. There may be a new glitch on the rise 😉

Re: Cannot log into my account getting an error. Disabled?

popping — Sat, 24 Nov 2018 21:43:27 GMT

@RobertQc wrote:
@NDesaiThis is the 3rd topic created regarding not being able to log in. There may be a new glitch on the rise 😉

Error ForgotPassword/LoginUnsuccessfulUser_LoginDisabled

OP may had tried to login too many times. For secuity reason, PM is locking the account to prevent hacker from keep trying different passwords to get in. The only to get account unlocked is send private message to moderator.

Re: Cannot log into my account getting an error. Disabled?

NDesai — Sat, 24 Nov 2018 22:17:07 GMT

@popping wrote:
@RobertQc wrote:
@NDesaiThis is the 3rd topic created regarding not being able to log in. There may be a new glitch on the rise 😉
Error ForgotPassword/LoginUnsuccessfulUser_LoginDisabled

OP may had tried to login too many times. For secuity reason, PM is locking the account to prevent hacker from keep trying different passwords to get in. The only to get account unlocked is send private message to moderator.

Correct. I believe about 5 tries are allowed before the account gets locked and only mods can unlock it.