topic Re: Won't Allow Topup in Get Support

Won't Allow Topup

eastynsmummy — Wed, 05 Jan 2022 07:34:41 GMT

I've topped up my account but I wish to change my plan to include the new "bonus" data. It won't allow this change.

I would like:
90 day pass
Unlimited Provincial Talk
Unlimited International Text
12 + 6GB Sata at 3G speed

It's prompting me to "top up" to activate. I already have $156 in my account. It says "Sorry we are unable to process your account. Try again later."

Thanks for any help.

Re: Won't Allow Topup

Nsk143 — Fri, 04 Aug 2017 13:48:27 GMT

Once you topped up then you won't be able to change plan. Only mod member can fix it for you. Send a msg to mod
Send a private message with your
phone number#,
and your email to mod along your details explaination and they will get back to you.   https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Won't Allow Topup

WearySky — Fri, 04 Aug 2017 14:56:42 GMT

If your account isn't currently active, your only option to do yourself is to reactivate your current plan. As mentioned, a mod will have to help you out if you want to switch plans and reactivate.

Re: Won't Allow Topup

eastynsmummy — Fri, 04 Aug 2017 15:56:00 GMT

I can't pm a mod from my phone so how do I get this resolved?

Re: Won't Allow Topup

WearySky — Fri, 04 Aug 2017 16:00:40 GMT

If you can post on the forums you can PM a mod. Just go to this link to send a PM to @CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437