topic Re: Refund in Get Support

Refund

Valevych — Wed, 05 Jan 2022 07:34:38 GMT

Accidently paid for 90 days only for Data. Did not see the plan, was my mistake. Asking for a refund to sign up for a plan.

Re: Refund

Samianauman — Fri, 04 Aug 2017 04:14:38 GMT

Send a msg to mod
Send a private message with your ph#, and your email to mod along your details explaination and they will get back to you. https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Refund

imm1304 — Fri, 04 Aug 2017 04:16:28 GMT

Hey @Valevych,

Send a private message to @CS_Agent to get help.

They should be able to look at the account you created and make the necessary changes to add the plan you wish to have. Don't forget to provide the phone number of your new public mobile phone line, your email address.

Re: Refund

Rockdaddy22 — Fri, 04 Aug 2017 12:32:17 GMT

Please keep us updated, if you don't mind 🙂

Re: Refund

Valevych — Fri, 04 Aug 2017 14:49:47 GMT

Reached out to the moderator.

Waiting for respond.

It takes usually withing 24 hours, I assume?

Re: Refund

imm1304 — Fri, 04 Aug 2017 15:46:06 GMT

@Valevych it really depends on how busy the mods are.

Most of the time, we get a same day response/solution. During the hours when they are online, the response times are less than an hour unless we are in a popular promo period.

They must be going through the messages they received overnight and you should hear from them soon.

Re: Refund

Rockdaddy22 — Sat, 05 Aug 2017 00:05:21 GMT

@Valevych hopefully everything got solved today.