topic Re: Bill Payment in Get Support

Bill Payment

canavan — Wed, 05 Jan 2022 07:34:36 GMT

Hello,

My next bill payment date will be Aug 9th.

I requested my phone # porting service to Fonge cause I've got a phone from my company and I don't use my phone anymore.

Unfortunately, Fongo let me know porting will be done Aug 9th.

I removed auto pay now.

Do I have to pay on Aug 9th if I want to port my number?

Or it okay to make suspension Aug 9th.

I don't know how to deal with this.

Thank you,

Re: Bill Payment

mimmo — Thu, 03 Aug 2017 23:54:43 GMT

cutttig it close wow. If it were I would change the plan to a 30 dat text only plan. this will keep your line active just incase there are any issues/delays with the port.

Re: Bill Payment

NDesai — Thu, 03 Aug 2017 23:58:51 GMT

Your payment date is Aug 9th, but your renewal will take place between 12:00 am to 6:00 AM Aug 10th. There is a chance porting might go through on Aug 9th as you will have your account active till midnight. If porting process doesn't complete by then, i am not sure if it will go through while you are in suspended status.

Re: Bill Payment

canavan — Thu, 03 Aug 2017 23:59:59 GMT

If I choose 10 days plan.

Is it okay as well?

Re: Bill Payment

NDesai — Fri, 04 Aug 2017 00:01:00 GMT

@canavan wrote:
If I choose 10 days plan.
Is it okay as well?

10 days plans are no longer offered by PM. Cheapest option you have is 30 days text only?

Just curious, why are you only waiting to port in? You don't need your pm account active for now?

Re: Bill Payment

Luddite — Fri, 04 Aug 2017 01:47:50 GMT

If calling is your critical service for continuity you must take a 30 day calling plan the day BEFORE suspension. If you wait until your SIM stops working not only will the port-in to Fongo fail, but it will also take an extra day to get activated since only moderators can reactivate a suspended account to a new plan.

You're stuck with $27, I'm afraid.