topic Re: invoice in Get Support

invoice

ec12301 — Wed, 05 Jan 2022 07:34:34 GMT

Hi,

How do I obtain an invoice for my plan? I need to reimburse this with my company.

Thanks!

Re: invoice

imm1304 — Thu, 03 Aug 2017 23:04:11 GMT

Hey @ec12301,

As a prepaid carrier, PM doesn't offer invoices by default.

You will have to send a private message to @CS_Agent to request invoice for your account. Be sure to provide your public mobile phone number in the private message.

EDIT: Also include the email address linked to the account, just to make sure you will be sent the invoice to the right email address. Also, you will have to repeat this step for each invoice in futue.. a bit annoying but it really is as simple as sending a private message.

Re: invoice

ronist — Mon, 08 Jan 2018 02:00:24 GMT

@imm1304 wrote:

a bit annoying but it really is as simple as sending a private message.

Not that simple as I have to fill out a 7-part questionaires. My requests are all the same except for the period being requested, why do I have to fill out my name, address, phone number, account number etc every single time? On top of that, it takes 30 business days to process the request 😞

Re: invoice

imm1304 — Mon, 08 Jan 2018 21:02:53 GMT

Hi @ronist!

I have never requested invoice so I was not aware of the precise details. We were simply advised by the mods that anyone who needs inovices has to send a private message to them.

This sounds like a tedious process to repeat every time you need an invoice. I hope they can work out a more efficient solution.

Re: invoice

fchung — Fri, 18 Jan 2019 18:50:52 GMT

Hi ronist,

Could you please confirm whether you still need to fill out the 7-part questionaire on a monthly basis to receive a copy of the invoice? Please share if the process has changed since your last posting.

Thank you.

Re: invoice

Carld123 — Fri, 18 Jan 2019 18:57:51 GMT

@fchung

The questionare is just all of your account info...and yes send it with a request and wait...

Re: invoice

ronist — Fri, 18 Jan 2019 22:29:58 GMT

I can’t confirm anymore. I have switched to another carrier that doesn’t require this process.

Re: invoice

fchung — Tue, 22 Jan 2019 01:10:48 GMT

Noted.Thanks.